Customer Service Medical

Shaine Young

**** ***** ** ***** ***** . Orlando, FL 32821. 407-***-**** .

*********@*******.***

objective

Dynamic Medical Biller & Coder seeking a position with a reputable medical

facility where I can utilize my education and training in the medical field

while providing premium patient care.

Education

Everest College, Chicago, IL

2010

Medical Billing & Coding Diploma

Skills

Bookkeeping and basic accounting Internet Knowledge

Knowledge of insurance programs Appointment scheduling

Patient billing (electronic & manual) CMS-1500 forms Software:

Microsoft Office

Coding ICD-9, CPT, HCPCS Telephone and reception

technique

Insurance claims processing Managing and filing records

Health records management Proficient in medical

terminology

Experience

Harris Internal Medicine, Orlando, FL

2010

Medical Biller & Coder (externship)

. Ensured that all bills were correctly submitted to patients and insurance

companies.

. Prepared and submitted clean claims to various insurance companies

electronically or by paper.

. Answered questions from patients, clerical staff and insurance companies.

. Identified and resolved patient billing complaints.

. Corrected and resubmitted claims to third party payers.

. Processed payments from insurance companies.

Global Light Marketing, Chicago, IL

2008-2009

Senior Account Executive

. Responsible for processing data entry sales commissions for 50 sales

representatives.

. Taught product knowledge and leadership during morning trainings.

. Conducted second round employment interviews and gave feedback to my

superior.

Resort Equity Marketing, Chicago, IL

2007-2008

Co-Manager

. Responsible for processing payroll for 20 employees.

. Promoted resale of timeshare properties.

. Generated Client Contracts and agreements for 10-15 daily perspective

clients.

Convergy's, Heathrow, FL 2005-

2006

Customer Service Representative

. Served as a liaison between internal and external clients regarding

customer complaints.

. Handled trouble shooting malfunctions with devices and guaranteed

customer satisfaction.

Certifications

CPR Certification, American Health Association

2010

HIPAA/OSHA Training Certification, Everest College

2010

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