Customer Service Manager
Resume:
JENIFER “EVERGREEN” LEE
*** ***** **., ********* *******, FL
***************@***.***
OBJECTIVE
To obtain a technology position in an innovative and customer-focused company.
SKILLS
Personal: Passionate, Dedicated, Creative, Organized, Quick Learner, Team Player,
and Ethical
Operating Systems: Linux (primarily Redhat/CentOS), Solaris, HPUX, Windows, and
MacOS
Scripting/Programming: Shell (bash/ksh/sh), Perl, TCL, Java, Assembly, Visual Basic,
and C++, SQL
Database Support: MySQL and Sybase
Monitoring Software/Tools: Netcool, Remedy, Syslog, Argus, Logcheck, and Uptimed
Application Servers: Apache, AOLServer, Tomcat, Squid, Ruby On Rails, and
Memcache
Web Technologies: HTML, javascript, CSS, wiki text, XML, and php
Disk management: Powerpath, VxFS, LVM, and Veritas NetBackup
Network Services: Bind, Kerberos, Iptables, and NFS
Office: Access, Word, Excel, PowerPoint, Publisher, Outlook, and Visio. Type 60+ wpm
WORK HISTORY
10/07-Present Product Manager, daytags.com (Unpaid)
Created PRD for basic layout and function of site
Submitted features requests and enhancement ideas
03/09-Present Staff Writer, sequentialtart.com (Unpaid)
Submit content for articles
Write reviews
01/10-Present Author & Artist, Self-employed
01/04-01/10 AOL Inc.
System Administrator (7/05-1/10)
Maintained the operations of a variety of AOL products, including monitoring,
break/fix (24x7 oncall rotation), installs, and general maintenance
Managed complexes of over 200 hosts, including application servers, database
servers, and administrative hosts
Performed troubleshooting of host and applications issues, disk management,
host software installation and upkeep, and application installation
Initiated and completed host reduction/migration process that reduced my
projects’ host counts by over 50%, while providing more capacity and lower power
usage per host
Wrote scripts to improve efficiency for myself and others, and to ensure correct
installation and recovery procedures for applications
Provided instruction and documentation for projects and procedures
Created and Submitted AOL Community Products Review to Executive
Management
Submitted many feature and design suggestions for AOL products to the
appropriate teams
Performed testing and troubleshooting/provided feedback for various tools and
processes
NOC Analyst (1/04-7/05)
Monitored, resolved issues, and escalated as necessary for a 24x7 station
handling a large selection of AOL products
08/03-01/04 Author, Self-employed
02/03-08/03 Groom, Foxcroft School
Fed, groomed, and did general maintenance for a group of horses
09/01-12/02 Office Assistant, Barker Equestrian Center of Salem International University
(Work-Study)
Performed financial organization, data entry, editing, copying, webpage design,
filing, accounts payable processing, and other office tasks
Created computerized tracking system to reduce their dependency on paper
05/01-09/01 Office Manager, Trueman Communications Group (Paid Internship)
Developed databases, created media packets, and edited press releases.
Performed all accounting procedures (self-taught); Wrote manual for accounting
procedures.
Customer Service/Answered Telephone
06/99-08/00 Data Entry, Infinite Energy (Summer Job - 2 summers)
Entered information into spreadsheets and databases
Created bills for complicated customers
Assisted with customer service and billing issues
EDUCATION
08/01/2008 Redhat Certified Technician (RHCT)
1999-2002 Salem International University (double major) – 3.83 GPA, honors
B.S. Information Technology
B.S. Equine Business Management
1997-1999 Santa Fe Community College, Dual-Enrollment
(65 college credits in place of high school courses)
1995-1999 Gainesville High School, Diploma
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