Manager Customer Service

MARK A. MANNING E-mail:

ablnkl@r.postjobfree.com

** ******** ** *********, *.Y. 14420 585-***-**** / cell 585-***-****

Experience:

Debt/Mortgage Counselor (part time)

Self Employed, Brockport, NY

September 2006 - Present

• Place Mortgages for commercial and residential property through Broker

• Negotiate decrease of debt amount and institute payment plan for individuals in default

SAP Conversion Analyst

CTG Inc., Rochester, NY

October 2000 - February 2002

• Worked with Kodak’s Enterprise Data Management Team to convert and load data from

Legacy to SAP data base

• Documented project results on Lotus Notes Database.

Programmer (Internship)

Citibank, Pittsford, NY 14534

September 1999 - November 1999

• Took part in group project to modify programs financial functions to stay current with

federal guidelines on student loan policies.

• Used COBOL to modify and correct program applications failures, with follow-up

testing.

Customer Service Agent (part time)

Crown Plaza, Rochester, NY

June 1998 – November 1998

• Handled guest overnight room reservation bookings and meeting room

arrangements.

• Posted and balanced hotel charges to individual guest ledgers.

Facility Manager

Amerada Hess, Woodbridge, NJ

January 1996 - October 1996.

• Balanced daily sale’s activities; controlled store products and gasoline inventory

for area stations.

• Hired and trained station employees.

General Manager

Day’s Inn Downtown, Rochester, NY

March 1994 - July 1995

• Oversaw front office, housekeeping and maintenance departments of hotel.

• Handled all payroll and accounting activities; marketed and sold group meeting

rooms.

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Operations Manager

Community Services, Rochester, NY

February 1993 - March 1994

Was responsible for operations of municipal parking garage, supervised

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cashiers, maintenance and security staff.

• Solicited and sold parking space to local businesses.

Financial Planner

The Security Group, Webster, NY

September 1991- February 1993

• Conducted estate planning through the use of insurance, wills, and trusts for

business owners.

• Implemented qualified and non-qualified pension plans in small businesses.

Sales Representative

Metropolitan Life, Rochester, NY

November 1988 - September 1991

• Built customer sales base through referrals and cold calling.

• Worked with young families to purchase life and disability insurance.

Front Office Manager

Marriott Hotel, Rochester, NY

September 1979 - November 1988

• Hired, trained and scheduled employees for front office.

• Worked with international reservation service to insure maximum occupancy of

Hotel room sales.

Technical Skills

Program Languages: COBOL, UNIX, SQL, EASYTRIEVE, VBA, HTML, Java, and Java

Script.

Operating Systems: Windows XP, NT4.0, MS-DOS, and IBM 370 mainframe.

Microsoft Applications: Office 97-2007, Visual basic 6, Net Meeting.

Other Applications: SAP, WS-FTP, Lotus Notes.

Career Education and Training

Certificate: Applications Development and Programming

Information Technology Training, (IT ), Rochester, NY

November 1998 - November 1999

• Over 1600 hours of comprehensive programmer training completed.

• Wrote over 50 batch and interactive programs.

• Completed 120 hours of Business Practices Seminars: Project Management, Business

Writing, Time Management, Teamwork and Conflict Resolution.

Volunteer

Computer Buddy at Brockport Seymour Library:

Instruction for individuals in PC and/ or various application uses

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