Manager Training

MICHAEL W. SINGER, SPHR

**** ***** *****

Indianapolis, IN 46217

Home: 317-***-**** **.******@*****.*** Cell: 317-***-****

A multi-disciplined human resource strategic leader with extensive

experience concentrated in adult developmental education, workforce

planning, talent acquisition, employee relations, and performance

management. Strong leadership skills with experience in Organizational

Development and Training, Project Management, Consulting and Change

Management, Learning Technologies, and Sales Cultures.

PROFESSIONAL EXPERIENCE

FIRST FINANCIAL BANK, Columbus, IN

2006-Present

HR Talent Acquisition Partner

. Talent acquisition partner for Indiana, Kentucky, and Ohio.

IRWIN FINANCIAL CORPORATION, Indianapolis, IN

HR Manager Learning and Development, HR Generalist

. Manager of Irwin University; implemented a corporate university for a

complex multi-business organization covering 3,000 associates.

. Owned learning technology platforms; managed learning management system,

virtual classroom, and instructional design authoring tools.

. Consulted with executive management on organizational development

initiatives; conducted analysis, made recommendations, sourced vendors,

developed content, directed and implemented programs.

. Led instructional design and administration staff.

. Developed, implemented and instructed strategic initiatives; Focusing the

Interview, Partnering for Success, Leading Through Change, Clientwise

CRM, and Financial Literacy Outreach Program.

. Served on enterprise Human Resource Governance Council; developed policy

and strategies for enterprise.

. Partnered with Enterprise Compliance Risk Management to increase

regulatory and compliance completion rate from 55% to 99%.

. Developed business plan; negotiated contracts and managed operations

under budget.

REGIONS FINANCIAL CORPORATION, Indianapolis, IN

1987-2006

VP, Sr. HR Consultant/Corporate Planning & Logistician

Served as training logistics and implementation manager for Organizational

Development and Learning. Directed the strategic planning, scheduling, and

delivery coordination of learning for 22,000 associates. Business product

consultant, administrator, analyst, and end-user support for the Learning

Management System, Mzinga. Product partner and manager for the learning

virtual classroom, WebEx Communications, Inc. Served on HR Strategic

Initiatives teams to create and drive business performance.

. Selected to join the learning and development strategic team to create an

overall learning system that resulted in Region's Financial Corporation

being named in Training Magazine's "Top 100 in 2005", and receiving the

Learning in Practice Award by Chief Learning Officer Magazine in 2005.

. Implemented the Virtual Classroom; migrated 35% of traditional classroom

training to the web first year.

. Designed structure and customized Learning Management System to support

learning activities for 22,000 learners; included eLearning delivery,

compliance training, job competencies, performance management, and

individual learning maps.

. Appointed to strategic organizational performance initiatives;

implemented Shareholder Value Map, Performance Management, Diversity

Council, and Career Advisor Network.

UNION PLANTERS BANK, Indianapolis, IN

VP, Functional Leader/Regional Learning Manager

Responsible for workforce planning and professional development of Midwest

group and leadership of regional training department.

. Consulted with 10 local market CEO teams to conduct needs assessment,

determine competency requirements and specific knowledge requirements for

targeted job functions; made recommendations.

. Identified changing priorities and readiness planning on corporate and

regional strategic initiatives that affected sales performance; resulted

in a corporate program and sales management culture.

. Created annual training plans and regional training calendars; resulted

in an increase of curriculum completion rates.

. Formulated regional strategies in response to feedback and overall

performance to create and manage local market action plans; developed and

implemented customized plans.

. Developed, designed, and delivered in-house and vendor training programs.

. Managed successfully to the corporate score card, business plan, and

budget.

FCNBD, Indianapolis, IN

AVP, Director of Training and Professional Development/State Quality

Officer

Oversaw all aspects of the training and professional development department

for Indiana Central Region and Community Banks. Represented region on

corporate and regional training forums. Served as State Quality Officer

and selection judge for Chairman's Annual Quality Award.

. Forecasted new hire demand; developed project training matrix based on

staffing model.

. Recruited candidates; employed structured interviewing processes and

selection assessment tools.

. Employed a training philosophy to attract, develop, and retain a

competent staff; reduced turnover rate.

. Engaged team in market realities and critical issues facing the

organization; directed program managers.

. Assessed organizational, line-of-business, and program needs; designed

development curriculums.

. Ensured organization's capability for supporting vision, strategy, and

culture; facilitated change programs.

. Monitored, evaluated, and reported effectiveness of training activities;

reported to executive management.

NBD, Indianapolis, IN

Officer, Senior Operations Support Analyst/Technical Writer

. Developed communication plans for compliance, operational, training, and

business processes.

INB, Indianapolis, IN

Officer, Corporate Integration Team Training Manager

. Served on strategic due diligence integration team for six bank mergers.

. Led the corporate integration training team of 30 instructors and 200

support staff.

. Directed the operations of the Central Conversion Command Center.

. Negotiated contracts and managed the project budget.

Officer, Branch Sales Manager

. Completed Retail Development Leadership Program.

. Achieved "Top 10 Sales Producer" recognition first year.

. Opened new distribution offices in expanding markets.

EDUCATION

MS, Master of Science in Management, Indiana Wesleyan University,

Indianapolis IN

BS, Business Administration: Finance and Marketing, Ball State University,

Muncie IN

PROFESSIONAL/INSTRUCTIONAL CERTIFICATIONS

Senior Professional in Human Resources, SPHR

Center for Applications of Psychological Type (CAPT), Qualified

Sales and Leadership Training Programs: Omega, Cohen Brown, EnAct, Achieve

Global

PROFESSIONAL ORGANIZATIONS

Society for Human Resource Management

American Society for Training & Development

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