Quality Assurance Engineer
Resume:
John Ehrenfeld
**** ******** *****, ******, ** **504
***********@*****.***
SUMMARY
Process-oriented software engineer with over 3 years experience in Software
Quality Assurance. Expertise in software testing, bug tracking,
troubleshooting, test plan development, and highly involved with assisting
Customer Support. Key strengths include quality-oriented team
participation, working directly with management and cross-team members, and
investigating issues reported in the field in a timely manner. Ability to
effectively communicate complex technical information to non-technical
audiences. On-site support experience.
PROFESSIONAL EXPERIENCE
HARRIS CORPORATION/LEITCH TECHNOLOGY, Naperville, IL 2003 -
2010
Software Quality Assurance Engineer, Media & Workflow 2006-2010
Conducted testing procedures on both future and existing software
applications, ranging from server-based video editing systems to smaller,
custom-made applications. Served as a contact point for various customers,
which included duplicating issues reported in the field and providing
resolutions in a timely manner.
. Tested existing and future video-editing software applications and
their interaction with server hardware.
. Served as contact point for various customers, including duplicating
bugs and providing timely fixes.
. Worked closely with Customer Support and field engineers to provide
them assistance with reported software issues.
. Tested and helped commission custom applications for various
customer projects, such as NFL Instant Replay and NBA Arena (server
record and transcoding solution).
. Ensured bug reports appropriately followed the proper tracking cycle
with web-based bug-tracking system.
. Maintained lab equipment to ensure configurations were up to date.
. Created and maintained test plans for various software applications.
Technical Writer, Post Production 2003-2006
Created and maintained user documentation for post production/digital media
line products
. Created and maintained user manuals, addendums and online help
systems, and release notes for the Velocity non-linear video editing
system.
. Performed occasional quality assurance duties, including testing
software, logging bugs, and exchanging information with members on
our beta team.
. Provided product demonstrations for various trade shows and
conferences, such as NAB (National Association of Broadcasters) and
IBC (International Broadcasting Convention).
EDUCATION
BA, PURDUE UNIVERSITY, West Lafayette, IN
Major: Professional Writing (Technical Writing concentration)
Minor: Computer Technology
Computer Skills
Microsoft Windows, Excel, PowerPoint, Word, Access, FrontPage, Adobe
Framemaker, Adobe Pagemaker, Adobe Photoshop, Adobe Illustrator, Robohelp,
Lotus Notes, DevTrack, ultraVNC, Basic HTML
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