Customer Service Management

Ernani S. Berces Jr.

**** ****** ******

Baldwin Park CA, 91706

626-***-****

*******@*****.***

OBJECTIVE: To obtain a office assistant position as a(n) part-

time/full- time/volunteer/intern where I can use my

technological, organizational, analytical, interpersonal, and

communicative (written and oral) skills to ensure proper

clerical assignments and tasks are completed with complete

accuracy effectively and efficiently.

EXPERIENCE: Video 1, Baldwin Park, CA

Dec 06-Present Clerk

. Provided courteous and timely customer service to ensure

customer satisfaction

. Performed cash handling responsibilities

. Managed customer accounts

. Directed workflow, supervised and trained staff performing

customer service, cashier, and customer account

responsibilities

. Maintained the clean and orderly appearance of the store

. Provided administrative assisting including answering calls

and inquiries regarding store product

. Assisted in auditing and maintaining inventory count

. Implemented managerial decisions regarding store policy

. Operated personal computer, scanner and other standard

office equipment

Jun 09- Sept 09 KTB Weddings, Walnut, CA

Videographer

. Recorded weddings using audio/video equipment

. Managed equipment such as video recorder, DSLR camera,

camera lens, tripods, lights and microphones

Aug 06-Oct 06 Bronco Bookstore, Pomona, CA

Cashier

. Implemented cashier and customer service skills, promptly

and courteously

. Operated point of sale instrument

. Processed transactions including, but not limited to;

purchases, refunds, and returns (i.e. exchanges)

. Assisted in maintaining the clean and orderly appearance of

the store

. Helped audit inventory

EDUCATION: CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA

Bachelor of Science in Business Administration;

Technology and Operations Management

Clubs/ Association of Technology Operation Management Students (2008-

2010)

Organizations: Barkada (2007-2008)

Key Club (Secretary 2001-2005)

Big Brother (2004- 2005)

SKILLS: Proficient with Microsoft Suite (Excel, PowerPoint, Word),

Microsoft Dynamics, Microsoft Projects. Experienced using

Arena simulation software. Has strong attention to detail.

Excellent communication skills (written and verbal). Skilled

in training and maintaining staff.

Contact this candidate