Customer Service Sales
Resume:
Danae R. Nick
**** ******* ******, ********* *
Glen Burnie, MD 21061
*****.*.****@*****.***
SUMMARY
. Over seven years of experience in customer service.
. Strong Microsoft Office, SharePoint, and Adobe skills.
. Over five years of administrative experience in various capacities.
. Experience in contracts, budgets and finance, forecasting, federal
government procurement, logistics, project management, sales
administration and support.
WORK EXPERIENCE
Kelly Services; Annapolis, MD June 2010 - August
2010
Office Administrator at Federal Staffing Resources, LLC
. Reception duties, processing mail, coordinating meetings and
scheduling
. Processed contracts, RFPs, bids, subcontracts and modifications
. Monitored offsite employee timesheets and electronic timekeeping
using GHG
. Successfully recruited candidates to fill positions at various
military treatment facilities nationwide
. Coordinated travel, including flights, hotels and car rentals
. Created a Purchase Order system to keep track of internal purchases
using company cards
. Documented internal processes for reporting purposes
Office Depot - Business Services Division; Columbia, MD November
2008 - February 2010
Executive Assistant to the National Director of Federal Government
Sales
. Worked as sole support staff for the National Director of Federal
Government Sales
. Supported National Government Sales team in both sales and
administrative related functions
. Ordered supplies
. Functioned as lead Point Of Contact to various Federal Government
Agencies and managed the teams responsible for placing orders as
well as setting the standard for the customer service provided to
them
. Developed key methods and standards of customer service to be
implemented to federal government accounts nationwide
. Managed internal and external processes related to large projects
for key accounts to drive sales and improve service
. Coordinated Webinars, meetings, conference calls and catering inside
and outside of the office
. Obtained data and created presentations that were to be presented to
the Vice Presidents and CEO of the organization
. Functioned as the Office Manager in periods of both brief and
extended absence
. Honors earned include Employee of the Quarter and Office Depot
associate-nominated "Bravo" Winner.
Team Administrative Assistant July 2007 -
November 2008
. Created and maintained regional quarterly newsletter
. Supported sales teams with various tasks and duties including
Business Reviews, marketing, sales analysis, planning, forecasting,
and logistics
. Developed literature, "green" initiatives
. Coordinated vendor shows
. Met and consulted with vendors and customers to solve service issues
Aerotek; Hanover, MD February 2007 -
April 2007
Subcontracts Associate
Booz Allen Hamilton; Annapolis Junction, MD
. Worked in the Subcontracts division
. Used a company system to complete purchase requisitions
. Updated system to reflect changes in funding and labor hours for
various projects
. Handled Task Order Modifications, Subcontract Modifications, and
Award Fees.
Spherion; Columbia, MD December 2005 -
July 2007
Various Administrative Temporary Assignments. See examples below.
Team Admin Assistant
Arbitron; Columbia, MD April 2006 - August 2006
. Executive assistant to a team manager; managed the team in
management's absence
Page 2 - Danae Nick resume
. Designed information pamphlets for clients in Word and Excel,
converted files to PDF format and posted them on SharePoint for
distribution
. Provided customer service phone support for national radio station
clients
. Coordinated meetings, oversaw group training and team-building
activities; Collected customer service data and compiled it using
Excel into a digest
. Minor budget and forecasting duties, processed employee expense
reports, and served as timekeeper for the team
. Revamped the customer service logs, managed the after-hours phone-
answering rotation
. Clerical duties such as filing, copying, distribution, ordering
supplies, etc.
Buyer December 2005 - January
2006
Maxim Health Care; Columbia, MD
. Verified company cell phone accounts and supply stocks for all
branches of a national company
. Established and managed the machine inventory asset system for all
local and national office locations
. Reviewed invoices from different branches and collaborated with
Accounts Payable Department to ensure accounts were paid in a timely
manner
FedEx Kinko's, Inc.; Columbia, MD May 2005 - June
2006
Retail Specialist
. Provided quality customer service to clients
. Produced custom graphic and print orders using desktop publishing
. Completed custom copy and print orders on specialty copiers
. Performed retail sales
. Performed minor machine repair
Staples, Inc.; Columbia, MD December 2003 -
July 2005
Copy & Print Center Consultant
. Produced custom graphic and print orders using desktop publishing
. Performed retail sales and provided high quality customer service
. Filled custom copy and print orders on specialty copiers
. Performed minor machine repair
Gap, Inc. (Old Navy); Columbia, MD July 2002 - August
2003
Sales Associate
. Executed retail sales and cashier duties
. Supervised fitting rooms
Howard Community College; Columbia, MD April 2000 - August
2000
Administrative Assistant
. Served as event planner for program events and completion ceremony
. Provided clerical and administrative support for academic program for
students with disabilities
. Research support for workshops, seminars and curriculum development
. Performed data entry for student information database
SKILLS
Proficient in Microsoft Office 2000/XP/2003/2007 applications (Word,
Excel, PowerPoint, Access, Publisher, and Outlook); Experienced with
Microsoft Project, and Adobe applications (Photoshop, Acrobat
Professional)
EDUCATION
2010 - Present University of Maryland University College - Currently
enrolled
Major: Human Resource Management, Bachelor of Science
Class Level: Junior
Anticipated Graduation Date: May 2012
2002 - 2006 Morgan State University; part time
1998 - 2002 Wilde Lake High School; Columbia, MD
High School Diploma; Certificate of Merit
EXTRACURRICULAR ACTIVITIES
Treasurer, Morgan State University Commuter Council (2004-2005)
Member, Promethean Kappa Tau Honor Society, Morgan State University
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