Manager Customer Service
Resume:
Jacqueline Rodriguez
Chicago, Illinois 60625
**************@*****.***
OBJECTIVE: To obtain a position as an Administrative
Assistant/Assistant Office Manager.
PROFILE: . EXPERIENCE: Versatile professional who has managed
business records, employees, and customer service,
working well under pressure.
. ADMINISTRATIVE SKILLS: Team player who multitasks to
organize business operations, maintain accurate records,
and interact with clients.
. PROFESSIONAL COMMUNICATION SKILLS: Bilingual problem
solver (English/Spanish) who earns loyalty and respect by
listening carefully and presenting service options in
clear, non-technical language.
EXPERIENCE: Greyhound Lines, Inc. Chicago, IL
2009-Present
ADMINISTRATIVE ASSISTANT TO SR. MAINTENANCE MGR
Helped organize and implement new ideas for maintenance
center. Trusted to open/close office. Organized and paid
bills for utility, maintenance, and coach vendors. Also,
maintained records for accounts payable in Excel. Built
good relationships with Spanish-speaking customers.
Organized and prepared payroll for 98 employees. Maintained
personnel files, and medical files, also inputted all new-
hires into system, and maintained employee demographic
information. Prepared letters and memos for Sr. Manager to
Greyhound Lines corporate offices, scheduled appointments
between vendors and maintenance personnel. Scheduled
conference calls and luncheons for corporate and vendor
visits. Located and faxed information to vendors, and
maintenance personnel throughout the United States. Kept
files accurate and updated. Managed office supply
inventory and ordered new stock. Ordered service for
computers and office equipment, and maintenance equipment.
Created expense reports for Sr. Maintenance Manager, and
Maintenance Supervisors. Sorted and filed incoming and
outgoing mail.
ILLINOIS BONE & JOINT INSTITUTE Morton Grove, IL
2008-2009
SCHEDULER
Took all calls from Spanish-speaking clients; translated
for doctors and medical assistants. Scheduled appointments
for 35 specialists (orthopedists), and directed calls to
different departments. Entered client demographic data and
medical concern. Asked questions to determine how patients
should be assigned to doctors. Determined insurance
coverage, and explained billing/charges for those not
covered. Followed guidelines for HIPPA and OSHA.
ROCA REALTY Chicago, IL
2004-2008
FRONT OFFICE SUPERVISOR
Helped organize and open a new office. Trusted to
open/close office (key holder).
Built good relationships with Spanish-speaking customers.
Organized and paid bills for utility, autos, and cleaning
service. Maintained records for accounts payable in Excel.
Prepared letters and memos for banks regarding requests
for information. Scheduled appointments between Realtors
and clients. Located and faxed information to clients.
Kept files accurate and updated. Posted photos and details
about properties on websites. Managed office supply
inventory and ordered new stock. Ordered service for
computers and office equipment. Made cold calls to set up
new appointments for the sales staff. Supervised a part-
time receptionist.
EDUCATION: Truman College Chicago, IL
2009-Present
Currently studying Nursing.
. Gained hand on experience with Human Anatomy &
Physiology,
Human Development, Statistics, and
Computer Information
Systems and
Communication skills.
WILBUR WRIGHT COLLEGE Chicago, IL 2006-
2009
Studying Nursing (A.S. Nursing)
. Gained hands on experience with Anatomy and
Physiology, Medical
Terminology and patient care.
COMPUTER
SKILLS: Excel, PowerPoint, Word, Outlook, databases for
scheduling, demographics, and customer transactions, 10 key
data entry, DOS and Microsoft Based A/P Systems; (JD
Edwards, and MCMS). Kronos via Citrix- (payroll)
LANGUAGE: Spanish (fluent spoken and written)
Contact this candidate