Technician Training

Ralph Omar Johnson 919-***-****

**** ******* ****** ***-*, Durham, NC 27713

************@*******.***

Professional Profile

To partner with a progressive company that is results oriented, and

possesses a history of analytical technical problem solving, displaying

excellent communications skills and a strong focus on customer satisfaction

1997 - Present IBM (Pitney Bowes)

Copier Technician

Research Triangle Park, NC

Maintain Internet web sites to record daily service requests

Complete high volume customer requests

Interface with customers to determine, analyze and resolve problems

1995 - 1997 Northern Telecom (Kodak/Danka) Lead Computer

Technician

Research Triangle Park, NC

Provided training and cross-training of colleagues

Streamlined service call report process

Organized all transfers and equipment movements

1992 - 1995 Fairley Finishing Company

Supervisor

Durham, NC

Oversaw daily operation

Ordered supplies, distributed production work

Maintained inventory of 200,000 to 1,000,000 annually

1971 U.S. Army

Fort Jackson, SC

Skills

Computer skills

Lotus Notes

Lotus SmartSuite

Microsoft Office

Excel

Word Processing Database management

Education

1981-1984 Randolph Technical College - Asheboro, NC

Certificate in Vocational Training

1985-1987 Rockingham Community College - Reidsville, NC

2006 Durham Technical Community College - Durham, NC

A+ Certification Preparation-Hardware and Software

Certificate in Psychology and Business Operations

March 2008-06-23 Commercial Driving Class - Henderson, NC

Completed a 10 week course with certificate and

commercial drivers license B with P endorsement.

Interests

Arts

Modeling

Tennis

Swimming

Holistic Health

References

Available upon request.

Contact this candidate