Customer Service Active Directory

OBJECTIVE

To obtain a Systems Administrator's position working with Windows networks.

SUMMARY OF QUALIFICATIONS

. Three plus years of help desk customer service and Windows system

administration experience

. Proficient in MS Win server 2003, 2008, XP/Vista, and Mac OS X

. Proficient in Systems/Network Administration using Windows Server

2003/2008 Active Directory

. C, C++, PL/SQL, JAVA, Visual Basic, Windows PowerShell scripting and HTML

. Experience in Kaseya, Cisco Routing/switching, VPN, VMware, Firewalls,

DMZ, PKI, Symantec (VERITAS) Backup Exec, Symantec security, and virtual

PBX system.

. Proficient in MS Office 2003 and 2007 tools, MS Visio, Adobe Suite.

PROFESSIONAL EXPERIENCE

Network Specialist, Network Runners Inc., Reston, VA.

2008-2010

. Installed and configured Alcatel-Lucent new generation business

telephones using Verizon services.

. Configured and maintained Windows servers and Cisco routers on

customers' LAN.

. Assisted the IT architect to troubleshoot, maintain, integrate and

configure customers' LAN s.

Network Consultant, American Technology Services, Fairfax, VA.

2008

. Integrated, supported and maintained Windows network on-site and

remotely depending on the service level agreements of customers.

. Managed and administered Active Directory accounts using Windows

Server 2003

o Published and assigned .MSI applications to users or

workstations

o Upgraded MS applications and applying patches within the

constraints the Firewall

o Maintained Microsoft Internet information Services (IIS) web

server

. Assisted Senior Engineer to maintain the Microsoft Exchange server.

. Assisted Senior Network Engineers to design, install, test and

implement clients' network architectures.

. Analyzed clients' network infrastructures, prepared recommendations

for upgrades and documented best practices for LAN administration.

. Developed network and systems documentation as needed.

. Conducted daily back-ups of client data using Veritas Backup Exec.

Helpdesk Specialist, Children's National Medical Center, Washington D.C.

2007-2008

. Responsible for the resolution of assigned trouble tickets for

workstations, servers and network equipment.

o Set up and install VPN at end users' private computers to access

necessary data remotely and troubleshoot VPN.

o Configure, install and troubleshoot Windows XP

o Configure, install and troubleshoot Outlook 2003 software

o Configuring network connectivity from the desktop.

. Managed and administered Active Directory accounts using Windows Server

2003

o Set up user accounts.

o Provided technical support.

. Installed, updated and created images for several new computers by using

ghost and KVM switches.

. Installed new and upgrade various software as needed: MS Office 2007 by

publishing .MSI to workstations, Adobe Acrobat, Adobe Reader and other

client software

Helpdesk Support Analyst, Affinity Network Solutions Inc., Silver

Spring, MD 2007

. Provided remote and on-site IT services and technical support for

desktops and servers.

o Troubleshoot workstations, printers, servers and network

equipments.

o Set up IP addresses for workstations.

o Implement and maintain Windows 2003 Active Directory servers.

o Created email accounts

o Installed, configure and implement the Virtual PBX (VoIP) System

Network Technician, Nepster Inc. (Through Lockheed Martin IT) Washington

D.C. 2006-2007

. Worked on the U.S House of Representatives network

o Installed client workstations and servers, LAN, and network

equipments at the offices of the members

o Examined and troubleshoot servers, workstations, LAN, and network

equipments

Customer Support Representative, Xerox/EDS, Herndon VA

2006

. Examine, configure, and collect data and information of network printers,

workstations, local printers and office equipment.

. Index diagram, data and information of network printers, workstations,

local printers and office equipment by using Microsoft Visio software.

PC Technician, TEK Systems

2006

. Worked on Sprint and Nextel clients to:

o Install and de-install desktop computers and network equipment.

o Monitor workstations, and reported errors and troubles to the

network administer.

o Responsible to assist the network administrator for

troubleshooting.

EDUCATION Bachelor of Science in Computer Information Technology,

2005

University of Maryland, Maryland.

Course work included Concepts of Advanced Computer

Programming, Data Base, Elementary Data Structures and

Human Factor in Information System Organization, Computer

Architecture, Web Design and Ethics in Information System,

Java Programming, Computer Organization, Computer Science,

C++ Programming, Information Security and E-Commerce,

Structured Query Language, Windows 2000 Server.

CERTIFICATION MCTS

2010

Microsoft Certified Technology

Specialist: Windows Server 2008 Active Directory,

Configuration certification (MCTS Exam:

070-640).

CITIZENSHIP U.S

REFERENCES Available Upon Request

Contact this candidate