Customer Engineering

NICHOLAS WOLOSZCZUK

**** ******* ******

Downers Grove, IL 60516

630-***-****

*******************@*****.***

OBJECTIVE

Experienced technical writer looking for opportunities in development of

user-friendly customer documentation that will challenge my skills.

SUMMARY

Ten years plus experience, specializing in incorporating innovative ideas

in customer documentation. Highly proficient in MS Word, FrameMaker,

InDesign, PageMaker, Illustrator, Photoshop. Proficient in developing

table of contents, detailed indexes, exceptional assembly instructions,

high-quality photo and line drawing illustrations (Illustrator, FrameMaker

drawing tool, Photoshop). Fluent in BMP, TIFF, JPG, GIF, EPS image

capture, manipulation and application. Strong electronic background an

additional plus, with R&D experience in prototype circuit building and

system testing of high technology telecommunication products.

SKILLS

Advanced in the following:

Windows NT, 2000, XP AutoCAD FrameMaker

MS Word InstallShield PageMaker

Excel SolidWorks InDesign

AS400 Multimedia Builder Illustrator

SAP Documentum Photoshop

IFS UNIX Acrobat Distiller

HTML

PROFESSIONAL EXPERIENCE

Peerless Industries, Melrose Park, Il 2009 - 2010

Technical Illustrator

Create consumer Instruction Sheets (assembly, installation) for audiovisual

mounts under the Slimline, PerfectMount and Paramount brands.

Create Assembly Instructions and Packaging Instructions for internal

(Manufacturing) applications.

Use IFS to update BOMs, create new part numbers, route documentation for

review, release upon approval, distribute as required.

WMH Tool Group, Elgin, Il 2003 - 2009

Technical Writer

Created the standard format for customer documentation (User Manuals),

previously non-existent.

Develop and maintain User Manuals for woodworking and metalworking

machinery under the JET, POWERMATIC, WILTON and private label brand names.

Interface with Engineering, Marketing (local) and Manufacturing

(China/Taiwan) to collect manual-related material through group

meetings/conferences, phone and email.

Write procedures for assembly, installation, operation, maintenance,

troubleshooting.

Create artwork (photos, line drawings) using Photoshop, Illustrator, and

AutoCad to illustrate assembly steps and operation instructions for

manuals; assemble and operate machinery to validate same.

Created and managed a centralized product manual archive, previously non-

existent.

Upload and maintain customer documentation for web access.

Tellabs Operations, Naperville, Il 1990 - 2002

Technical Writer - BMG Division (1997-2002)

Develop and maintain customer documentation for the CABLESPAN 2300

Telephony Distribution System, including Installation Manuals, User (System

Provisioning) Manuals, Application Guides, and Module Practices.

Incorporate documentation requirements from outlined Detailed System

Requirements (DSRs), Product Definitions, Feature Descriptions,

Engineering, and other technical notes, "hands-on" access to systems, Core

Team meetings, ongoing discussions with SMEs and system testers.

Assist Tellabs Training Department by providing technical and graphic

updates for incorporation into training documents.

Conduct regularly scheduled review meetings and a final review requiring

reviewer approval and sign offs for official documentation release.

Use SAP to create and enter new part numbers into the Tellabs part number

system.

Use SAP to create and maintain Bills of Materials (BOMs).

Convert electronic source files (FrameMaker) into Postscript, HTML and PDF

formats for print, web and CD end-product applications.

Maintain postscript file library used by Literature Distribution Department

for print document production.

Create master customer document CD (PDF format).

Upload and maintain customer documentation on Tellabs website.

Set up and maintain customer internet accounts.

Senior Engineering Associate - NAS Division (1990-1997)

Prototype, test, debug, and document test results for Tellabs telephony

products.

Maintain MR (Modification Review) Database; responsible for conducting

weekly MR meetings, which include assignment of, review of, and closing of

MRs.

Rockwell International, Downers Grove, Il

Senior Technician - Network Transmission Systems Division

Build, test, troubleshoot and document prototype telephone circuits from

conception to release.

Provide Drafting with PCB layout guidelines, minimizing or eliminating PCB

"respins", resulting in reduced development time and engineering cost.

Interface with Manufacturing to resolve new product manufacturing start-up

issues.

Experienced in following areas: switching regulator power supplies, two-

wire to four-wire (2W-4W) transformerless electronic telephone interface

circuits, subscriber line interface circuit (SLIC) devices, digital loop

carrier (DLC) system, Daisy CAD schematic capture.

Perform system level tests, which included test documentation as well as

identification of engineering hardware and software design issues.

EDUCATION

Associates Degree, Applied Science Technology, DeVry Institute of

Technology, Chicago, IL

MILITARY

United States Air Force

Maintained aircraft flight and engine instruments

Military Instructor - Electronics Principles

References available upon request

Contact this candidate