Customer Service Training
Resume:
MANUEL E. LOCK
*********@*******.***
CLEARANCE: ACTIVE SECRET
EXPERIENCE:
United States Air Force 07/2003 – 09/2009
Aerospace Propulsion Apprentice/ Security Forces Apprentice
2 Security Forces Apprentice
Tasked with overall Air Base Ground Defense; this involves, but is not limited to the
following:
3 Conducting Law Enforcement (I.e. speed checks, writing tickets, etc.)
4 Securing Protection Level resources, such as aircraft and Nuclear weaponry
5 Performing entry control checks, Checking Entry Authorization Listings,
Restricted Area Badges, as well as Common Access Cards
6 Performing building checks, as well as responding to tripped alarms.
7 Aerospace Propulsion Apprentice
Tasked with troubleshooting and maintaining C-5 and C-17 Aircraft engines
1. Disassembling and reassembling of complex engine components.
2. Use of sophisticated equipment; to include, but not limited to: Auxilliary Power
Units (APU's) and boroscoping systems.
3. Performing of general engine upkeep; to include changing of oil and air filters.
AWARDS AND DECORATIONS:
National Defense Ribbon, Air Force Basic Training Ribbon, Outstanding Unit Award
(with Oakleaf Cluster), Global War On Terrorism Ribbon, California Commendation
Ribbon, California National Guard State Service Ribbon, California Meritorious
Service Medal
Dish Network, Manteca, CA 11/2008 – 07/2009
Field Service Specialist I
As an installation technician, I acted in the following capacity:
1. Install Satellite television equipment; to include, Satellite dish, and appropriate
receiver.
2. Performed additional customer service, by further educating the customer on
how to use the new equipment.
3. Sold additional equipment (i.e. phone jacks, home plugs, etc.) to customer.
EDUCATION:
San Joaquin Delta College, Stockton, CA
Criminal Justice (ongoing)
Community College of the Air Force
Applied Sciences (ongoing)
CERTIFICATION:
Basic Military Training, Information Protection, Self Aid and Buddy Care, Law of
Armed Conflict, Anti-Terrorism/Force Protection, Nuclear, Biological, Chemical and
Conventional Defense Training (NBCCDT), Aerospace Propulsion Apprentice, Security
Forces Apprentice, Basic Wildland Firefighter Training, SBCA Certified Installer
REFERENCES:
Darius Robinson (209-)298-6303
Harsh Thakar 209-***-****
Michael Dunn 209-***-****
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