Software Technical Support

Location:

Posted:

August 30, 2010

David Kyle Pitts

Cedartown, GA 30125

*********@*******.***

OBJECTIVE

Seeking position with a reputable company that will allow me to utilize the various skills

and aptitudes that I have acquired through my education, training, employment, and life

experience. I want to establish and advance myself in the workforce, in a position that will

allow personal growth potential, as well as advancement opportunities. I am seeking a

career, not just a job.

SUMMARY OF QUALIFICATIONS

Qualification Auto Detail Technician ~ Proper use of chemical solutions and various

equiptment/accessories to clean and maintain automobile interior and exterior finishes

Qualification Lawn Care/Landscaping ~ Mowing, Raking, Weed eating, Pruning shrubs

and trees to shape and improve growth or remove damaged leaves, branches and twigs,

Edging, Maintain debris free grounds, Planting and care of small trees, florals, and

vegetable gardens, Safe use and disposal of Pesticides and Fertilizers

Qualification Customer/Technical Support ~ Call Center Environment, Support various

Tax & Accounting software programs, Networking Assistance, Remote Assistance, Strong

Troubleshooting skills, Maintain above average call monitoring scores, Continual training

and refreshers, Work 12 hour shifts, Fast paced environment

Qualification Basic Knowledge of Various Software Programs & Applications such as:

MS Access, Macromedia Flash, Adobe Acrobat, Adobe Reader, Adobe Photoshop,

Macromedia Dream Weaver, MS Excel, MS FrontPage, MS Internet Explorer, MS Office,

MS Outlook, MS PowerPoint, MS Word, VISIO, Multiple PC Operating Systems, TaxWise

and ATX Tax & Accounting Software

Basic Knowledge of PC Process such as: Graphic Design, Web Design, Audio/Video,

Database Administration, Network Administration, FTP, Hardware, Help Desk/Tech

Support, Internet, Office Applications, Backup/Restore Utilities, Computer Presentation

Programs, Spreadsheets, Troubleshooting, Word Processing, HTML, JavaScript, Perl,

Languages/Tools, SQL, Visual Basic

EDUCATION

Coosa Valley Tech

Graduated with Honors GPA 3.69

Computer Support Specialist Diploma / Networking plus Certificate

Georgia Work Ready Certificate: Silver

G.E.D

REFERENCES AVAILABLE UPON REQUEST