Supply Chain Manager
Resume:
Darrell M. Hargrove, CSCA
Operations and Supply Chain Executive 96 Threadleaf Terrace
Burlington, New Jersey 08016
**********@***.**.*** Page 1
Offers more than 15 years of success in the design, implementation, and
management of domestic and global operations and supply chain fulfillment
strategies for Fortune 100 organizations, including Walmart.com, Samsung
Electronics, and Dell Computer Corp. Rapidly analyzes situations, devises
creative resolutions to complex problems, and drives enhancements in service
delivery while minimizing expenses and risks. Possesses a track record of
improving tactical operations processes and efficiencies, delivering
hundreds of millions of dollars in cost savings. Excels in
establishing/maintaining executive-level relationships with 3PL providers,
suppliers, and internal/external customers. Proficient with SAP ERP,
Microsoft Office Suite/Project, and proprietary legacy systems. Expertise
encompasses:
RFP/E-Sourcing Management ( Multi-Facility Operations Management (
Cross-Functional Team Facilitation
Lean Manufacturing ( 5S ( Six Sigma ( Continuous Planning, Forecasting &
Replenishment (CPFR) ( Global Program/Project Leadership ( 3PL/Vendor
Management ( Contract Negotiator ( Direct-to-Consumer Fulfillment
Selected Contributions
Operations Management
. Saved $2.9M in transportation/distribution costs for Dell by implementing
a Western states fulfillment center operation.
. Prevented $1.25M in lost revenue for Samsung by developing and
implementing a quality recovery strategy and operational execution plan to
salvage 99% of Lowe's initial order within ten days from initial issue
notification to resolution.
. Propelled Samsung's on-time delivery from <75% to >98% by consolidating
air service from multiple providers/contracts into a single major partner,
defining meaningful KPIs, determining root causes, and isolating/driving
improvements.
. Designed audit and ISO strategies and operational execution plans for
improving financial re-audit scores by 150% while passing all ISO 9001
audits within six months of the startup of a new Dell manufacturing and
fulfillment facility; achieved and maintained 95% shipping team
certification during the same time period.
. Grew work area hourly throughput 50% by establishing and utilizing work
area visual factory tools.
. Earned two Dell Vice President's Awards for Excellence in Manufacturing
Leadership and Process Development.
. Transformed an underperforming U.S. Army UH-60 assault helicopter unit
into the leading night vision aviation unit in the 101st Airborne Division
within five months of assuming command.
Supply Chain Management
. Produced $75M in savings for Dell by reducing average shipment cycle time
to Latin America and Canada from 3.5 days to 1.2 days. Improved shipment
efficiencies 30% through an aggressive cross-functional team certification
strategy.
. Cut inbound ocean transportation costs $25M+ for Dell, accelerated cycle
time for freight movement from Asia to U.S. by 7 days, and installed
intelligent visibility tools for 3PL providers, commodity management, and
suppliers.
. Generated $17M in savings in 9 months for Dell by conducting detailed
root cause analysis of shipment cycle times, area product flow, and
overall distribution center engineering, which improved international
shipment deliveries.
. Successfully rationalized and reduced Dell's transportation fleet
providers from 27 to 4 by designing, sourcing, and managing a revamped
domestic transportation freight program after losing 8 of 11 senior
managers due to layoffs.
. Produced $3M+ in projected savings via strategic process efficiency
improvement, supply chain integration, truckload optimization, contract
negotiation, price point determination, and cost reduction of inbound
freight (Asia-U.S.), cross-border manufacturing (U.S.-Mexico), and
domestic distribution and ground transportation for a Fortune 100 company.
. Yielded $1.6M+ in projected savings for Walmart.com by executing a
detailed inventory and storage cost analysis, then introducing action
plans that lowered inventory levels and enhanced inventory management for
the Site To Home program.
. Delivered $750K+ in supply chain fulfillment via enhanced 3PL provider
sourcing, selection, and management.
Career Track
Independent Consultant Present
General Operations and Supply Chain Management, Burlington, NJ
Leverages core strengths in serving as a subject matter expert to the
benefit of three distinct consulting organizations, including Mars &
Company Consultants and Bain & Company Consulting. Provides data mining,
industry insight, and framework architecture for clients' supply chain
management, operations management, contract negotiation, and global 3PL
strategies.
. Completed a project focused on 3PL provider strategic selection framework
and management, including industry leadership, KPI
development/enforcement, SWOT analysis, sourcing, and operational
implementation processes.
Walmart.com 2008-2009
Director, Supply Chain Strategy and Management, Brisbane, CA
Defined supply chain strategies for Walmart.com, the Internet sales based
division of Wal-Mart Stores, with annual sales approaching $2B.
Researched, developed, and presented executive-level points of view,
focusing on shaping supply chain strategies in network design, inventory
allocation/leveling, and supplier development.
. Improved strategic operations management and supply chain processes 25%
by working with distribution center operations and engineering teams in
Bentonville and chairing cross-functional design initiatives for
Walmart.com's next five years.
Darrell M. Hargrove, CSCA
Operations and Supply Chain Executive 96 Threadleaf Terrace Burlington,
New Jersey 08016
609-***-**** **********@***.**.***
Page 2
Independent Consultant 2007-2008
Operations and Supply Chain Management, San Diego, CA
Played a key role in 7 small and medium growth businesses as well as
various financial services organizations in the U.S. and Asia, providing
subject matter expertise in supply chain fulfillment, global ocean
transportation, and operations management.
. Directed strategic design and negotiation of warehousing/distribution as
well as 3PL provider selection/implementation as chief consultant and
operations management subject matter expert to a startup solar panel
organization.
Samsung Electronics America, North America Distribution Center/HQ 2004-
2007
Director, Supply Chain and Vendor Management Operations, San Diego, CA
Developed and optimized air, ground transportation, and distribution center
operations and supply chain fulfillment for this Fortune 100 consumer
electronics/home appliance manufacturer supply chain worth $4B+. Served as
3PL provider and program manager for distribution center operations and
customer fulfillment/delivery processes for U.S. and Canadian networks.
Sourced, awarded, and managed parcel, LTL, TL, and specialty carriers.
Directed seven senior managers/staff along with 3PL provider senior staff
for five distribution centers and global fulfillment networks.
. Improved sales and operations planning (S&OP) processes 30% by reducing
information barriers in an SAP ERP environment and eliminating major
disconnects between sales, operations, and demand and supply chain
planning.
Dell Computer Corp. (Dell, Inc.) 1997-2004
Senior Supply Chain Operations Manager, Austin, TX (2000-2004)
Selected to lead 11 peer senior managers with responsibility for managing
domestic 3PL providers, transportation operations, and fulfillment program
design. Integrated an automated shipping process across all manufacturing
facilities. Served as supply chain champion for the C-TPAT qualification
team and as senior program and operations manager for global inbound ocean,
intermodal freight network, and import/export requirements in a vendor
managed inventory (VMI) environment.
. Saved $4.2M by improving VMI deliveries to distribution and manufacturing
fulfillment centers. Designed, analyzed, sourced, launched, and managed a
global inbound ocean-intermodal freight network and transportation
provider-within Sarbanes-Oxley guidelines-for an inbound freight supply
chain valued at $500M+.
Senior Distribution Operations Manager, Nashville, TN (1999-2000)
Received a promotion and was selected to lead 8 senior managers and 194
regular employees engaged in direct shipment and transportation operations
for a new state-of-the-art manufacturing and fulfillment facility. Served
as cross-functional program manager for financial re-audits, ISO 9001
certifications, and process development/improvement.
. Reduced employee turnover to <2% after identifying training deficiencies
and implementing operational execution plans to improve team member
development and retention. Increased overall shipping efficiencies 22%
during the transition from manual to automated shipping processes.
Senior Manufacturing and Distribution Operations Manager, Austin, TX (1997-
1999)
Consistently achieved daily shipping goals, growing from 3,000 to 15,000+
computer orders, and 48,000 peripheral and SKU shipment attachments while
providing leadership to 13 managers and 286 employees. Held operational
responsibility for 5 separate distribution and shipping facilities and 17
separate P&L budgets.
. Cut cost-per-box (annualized) by $0.12 by improving shipping and
logistics processes and efficiencies. Led a tactical quality "Tiger Team"
to lower manufacturing DPHU, improving velocity from 63 units/hour to 120+
units/hour per line.
Military Service: U.S. Army, 17 years; held TS/SCI clearance and positions
of increasing responsibility, from Tactical Platoon Leader and Commander to
General Staff Deputy Operations Officer (G3) for a 15,000-soldier
organization. Received five Meritorious Service Medals, three Army
Commendation Medals, two Army Achievement Medals, Senior Army Aviator,
Master Tactics Instructor Qualification, and ten Outstanding Military
Instructor Awards.
Education
Bachelor of Arts, Political Science; Minors, Military Science/French (Cum
Laude), Morehouse College, Atlanta, GA
Certified Supply Chain Analyst (CSCA), International Supply Chain Education
Alliance
Graduate, Command and General Staff College, U.S. Army, Fort Leavenworth,
KS
Graduate, Initial and Advanced Rotary Wing Aviation Qualification Courses,
U.S. Army, Fort Rucker, AL
Community Involvement
- Volunteered with the San Diego Urban League, working directly with local
startup business owners, and contributor to globally-focused projects
(water and medical resourcing to third world countries).
- Supported veterans in need at the Veterans Village San Diego.
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