Information Technology Service

Munehisa Arakawa

**** ********** ***** ? Citrus Heights, CA 95610

Home: 916-***-**** ? Cell: 916-***-**** ? ***************@*******.***

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Objective: To secure a position in the field of Information Technology,

utilizing my skills and abilities.

Technical Qualifications:

. Able to install, configure, and trouble-shoot Windows OS (XP, Vista,

7, and Server 2003)

. Entry level programming with Visual Basic .NET, Python, Raptor

. Ability to troubleshoot and repair personal PCs, laptops, and other

hardware

. Experience in LogMeIn Rescue and Terminal Service for remote access

. Highly proficient in Microsoft Office 2007

. Install, configure, maintain printers

. Setup Wireless Network System

Skills:

. Punctual and well organized

. Excellent oral and written communication skills

. Able to maintain self-motivation and complete assigned projects

. Able to multitask projects

. Strong analytical ability and problem-solving

. Able to work with teams and as well as individually with minimal

supervision

. Bilingual (Japanese - English)

Education:

Bachelor of Science, Information Technology - Data Communications Systems

Technology

ITT Technical Institute Rancho Cordova, CA Graduation: September 2012

Associate of Science, Information Technology - Computer Network Systems -

GPA 3.90

ITT Technical Institute Rancho Cordova, CA Graduation: July 2010

Related Course Work:

. Introduction to Computer Programming

. Structured Cabling

. Database Development

. Network Standards and Protocols

. WAN Technology and Application

. Network Technology and Service Integration

. Networking Application Services and Security

. Linux Operating System

. Linux System Administration

. Microsoft Desktop Operating Systems

. Microsoft Network Operating System I & II

Work Experience:

Federal Work Study ITT Technical Institute Rancho

Cordova, CA

September 2009 - June 2010

. Setup, configure, and update school computers.

. Assist with Systems Support Technician on basic to advanced computer

trouble-shooting.

. Help configuring student's laptop to connect to the campus' wireless

network.

. Assist instructor in both introductory programming classes and

computer classes.

Technical Help Desk Roni Deutch Tax Center Sacramento,

CA

December 2009 - April 2010 (seasonal)

December 2008 - April 2009 (seasonal)

. Resolve Tier I hardware, software, and printer trouble tickets for

seventy franchisee stores using remote access software.

. Install, configure, and trouble-shoot all printers and applications

inside Terminal Service.

. Provide clients with step-by-step friendly directions as well as walk-

through.

. Research possible solutions to fix reoccurring problems.

Contact this candidate