High School Technical Support

Dominic Varrone

***** *. ********* **** 623-***-****

Surprise, AZ 85379 *******.*******@*****.***

Goal

To obtain a full time position with company that will allow me to use

my knowledge and skills to their fullest potential while still being

able to learn new things along the way.

Education

Glendale Community College 2009 - Present

Glendale, AZ

. Majoring in Computer Information Systems

. Current GPA is 3.76

. Transferring to University of Phoenix in January 2011

Glendale Community College 2005 - 2008

Glendale, AZ

. Graduated with Associate of Applied Science degree in Audio

Production Technologies

. Graduating GPA is 3.7

. Received Outstanding Student Achievement award

Ironwood High School 2001 - 2005

Glendale, AZ

. Graduating GPA is 3.6

. Honor Roll student and received President's List Award multiple

times

Work Experience

Kenyon Plastering Inc. 2005 - Present Phoenix,

AZ

I.T. Technician

. Provided internal technical support for over 200 users across 25

different offices/divisions

. Effectively communicated troubleshooting steps via phone, email,

and in person

. Managed backup and recovery database software

. Developed and maintained imaging system for cloning multiple

computers

. Managed the shipping and receiving of all computer related

hardware and software

. Experience with Windows XP/Vista/7 operating systems, Linux,

Novell Netware, Active Directory, eTrust Management Console,

ArcServe Backup Database

Harkins Theaters 2003 - 2005 Peoria, AZ

Team Leader

. Lead a team of employees to ensure daily tasks were done in an

effective and timely manner

. Trained newly hired employees on the point of sale systems

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