Customer Service Sales

CHI LE HOANG

** **** ***** ***** ? Milpitas, CA *5035 ? 408-***-**** ?

**********@*******.***

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Objective

Seeking a position that will effectively maximize my experience in

office/medical assisting and to utilize my data entry skills in a medical

office setting

Qualifications

. Bilingual in English and Vietnamese: speaking, reading, writing

. Exceptional versatility and adaptability

. Dedication and drive as a hard- working individual

. Ability to manage multiple tasks in a pressured environment

. Proficient in Microsoft Office: Word, Excel, Power Point, Outlook,

Internet Explorer, and Photoshop

. 5+ years of experience in customer service and data entry

General Employment/ Volunteer Work

San Francisco State University Biology Stockroom, San Francisco, California

Student

Assistant

June 2009 - June 2010

. Check out lab materials to students, staffs, and faculties as needed.

. Dispensing of chemicals such as ethanol to various biology research

labs

. Assist with maintaining stockroom inventory of lab supplies and

equipments.

. Light office duties: filing, typing, and answering phone class and

distribute messages.

. Assist with shipping and receiving for staffs and faculties

The Body Shop, Inc., San Francisco, California

Sales Associate

Leader

August 2008- September 2009

. Consistently helped to achieve shop goals through the staff as set

forth by the Shop Manager.

. Personally set an excellent example in sales and customer service;

lead the sales staff through example. Continually to have one of the

top employee productivity in the store

. Assumed an active role in training new shop staff in sales techniques.

. Supervised the selling floor when Shop Manager is not present.

. Controled cash deposits in compliance with company policies and

procedures.

D&D Wireless Company, Milpitas, California

Office Assistant/ Technical Specialist. . . . . . . . . . . . . . . . . . .

. . . . . . . . .December 2006 - August 2008

. Performed general office activities such as: answering phone calls,

entering data, copying, faxing, and bookkeeping

. Maintained and updated filing, inventory, mailing, and database

system, both manually and using a computer.

. Communicated with customers, employees, and other individuals to

answer questions, disseminated or explained information, took orders

and addressed complaints.

. Marketed the company's products and services; processed bills and

manage customers' accounts; provided assistance and attended to

customers' needs

Boy Scouts of America. San Jose, California

Scout Leader

volunteer

1996 - 2009

. Lead a group of Brownies (ages 5-9) weekly

. Taught and implemented activities that exercised basic survival

skills, arts and crafts, and sports

. Facilitated camping trips to ensure the girls' safety

Education

Associate of Science in Physical Science

Mission College, Santa Clara, CA May 2008

Bachelor of Science in Biology with concentration in Physiology. Minor in

Chemistry

San Francisco State University, San Francisco, CA. Expected graduation

December 2010

Laboratory Skills

General Biology: Southern and Western blots, agarose gel electrophoresis,

dissecting and light microscopes

General Chemistry: making dilutions, recrystallization, pH machines

Organic Chemisty: Column and thin layer chromatography, TLC plating,

spectrophotometry, HPLC, PCR, distillation, extractions, melting points,

reactions and reaction mechanisms of organic compounds

Microbiology: Light and phase contrast microscopy, hemocytometer, aseptic

sterile technique, cell culture, maintenance of bacterial cultures, liquid

and agar media preparation, gram staining, pipettes, streak plates

Other Relevant Courses

Quantitative Analysis, Anatomy, Human Physiology, Genetics, Physics + lab,

Cell Biology, Reproductive Physiology, Biochemistry

Research Experience

Research Assistant - for Dr. C. Moffatt. San Francisco State University.

January 2010 - Current.

Part of a group of 6 students studying about neurogenesis and apoptosis in

manduca sexta and acheta domesticus

Responsibilities: assistance in dissecting for nerve cords and brains of

subjects at various stages, spot feeding, cell counting, data entry and

keeping data organized.

Reference

Professional references will be gladly furnished upon request

Contact this candidate