Customer Service Administrative Assistant

Tranika Glinsey

*** *. ******** ***

Rialto Ca, *2376 Cellular: 909-***-****

E mail address: ********@***.***

QUALIFICATIONS

Objective To obtain a challenging position that will allow me to utilize my previous work experience, share my existing knowledge, and

learn new knowledge while offering growth and career advancement opportunities.

Strengths

Exceptional Computer skills. ie.Microsoft Word, Excel, Spreadsheet

40+wpm

Switchboard 20+lines

Proven ability to coordinate, organize priorities and meet scheduled/unscheduled deadlines.

Work independently as well as in a team environment

Stong Communication skills

PROFESSIONAL EXPERIENCE

Los Angeles County – Department of Public Works

Pomona, CA

Intermediate Typist Clerk, Nov 2008-Mar 2010

Administrative Assistant/Receptionist

Receptionist Duties.

Data Entry.

Answering high volume of calls.

Formatting & Proof reading Memos, Board Letters & Claims.

Filing/Records Retention.

Payroll.

Contract Assignment.

Always exceeded daily goals on a weekly basis.

Coach Retail, Corona,CA

Stock Manager/Assistant Manager, Oct 2006- 2008

Process Shipment when it arrives.

Count each product to make sure it matches with the contents.

Put product on shelves in stock room in alphabetical & numeric order.

Customer Service.

Assist employees with their daily goals and duties.

At Coach my proven ability to lead by example and work well with others gave me opportunities to explore other positions within the store.

Caremark Pharmacy, Redlands, CA

Administrative Assistant Oct 2005- Oct 2006

Calling clients to refill prescription.

Filling & Faxing request for new prescription.

Count Ship orders that went out the previous day, Filing charts in alphabetical order.

Data Entry.

Exceeded daily monthly and annual call quota.

AT&T Tustin, CA

Business Customer Service Rep., Dec 1999-Oct 2005

High volume incoming calls.

Assist set up new service business customers.

Suggestive Selling featuring lines on packages.

Exceeded daily monthly and annual call quota.

EDUCATION

High School Diploma – Rialto High School, Rialto, CA

Pomona Adult Vocational Career School – Oct-2008 Sept-2009 Pomona, CA

References Submitted upon request

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