Customer Service Human Resource
Resume:
MUHAMMAD OWAIS
*********@*******.***
Page 1 Muhammad Owais–009***********– *********@*******.***
Career Objective H ighly motivated and detail-oriented management professional with
experience in screen based trading, and managing t rades and clerks.
K nowledge of markets include commodity currency. Research and market
analysis
Work Experience Jun 2007 till May 2010 AVS Carter (Dubai)
Commodity & Currency Trader
Trading Commodities & Currencies.
•
Oversee the day to day operations of trades
•
lead effort to refine/improve existing operation methods
•
Identify new potential initiatives/workflows/systems to improve
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operational efficiencies
Handling trade discrepancies.
•
roll out firm's new trading system
•
recommend specific trades, daily
•
stay current on market fundamentals and transfer knowledge to
•
traders, daily
To provide accurate market information on the markets to relevant
•
departments
To negotiate and conclude market transactions on a spot/term
•
basis, according to guidelines received.
Mar 2006 till Apr 2007 City Arrow General Trading LLC (Dubai)
Administrative & Operation Executive
Managing daily companies’ task.
In charge of sale & purchase for the company.
To meet customers and promote the products of the company.
Responsible to receive the payment and make payments to vendor.
To evaluate the operating performance and compare the operating
performance to goals and act on differences
Responsible to change the shifts of the workers according to the workload.
Responsible of the import/export of the consignments.
Managing the logistics system.
Managing the warehouse of the company
Page 2 Muhammad Owais–009***********– *********@*******.***
Participating to motivate the human resource so that they remain loyal to
the company.
Maintaining records of the employees.
Contributing to the profitability of the company by marketing the products.
Identified opportunities to improve the customer service, in order to provide
quality within the resources available
Help customers to resolve their problems.
Follow the Code of Business Conduct and Ethics and other related policies,
maintaining ethical behavior at all times.
To maintain a position of trust and responsibility by keeping all customer
business confidential..
To carry out the requests of the customer in a timely, orderly, efficient and
courteous manner.
Dealing with the banks
March 2005 till Feb 2006 High Sky Line Technical Services LLC (Dubai)
Project & Operation Executive
Responsible for every work at site until completion of the project.
Visiting the site & making feasibility of the work before under going the
project.
To evaluate the operating performance and compare the operating
performance to goals and act on differences.
Analyze the Materials of projects and to issue purchase order to the
vendors.
Participating to motivate the human resource so that they remain loyal to
the company.
Identified opportunities to improve the customer service, in order to provide
quality within the resources available
Disbursement of the salaries to the workers
Page 3 Muhammad Owais–009***********– *********@*******.***
E ducational
Currently doing Bachelors of Business Administration from Salem
Q ualifications International University, USA
2004-2005 Diploma in Information Technology from City & Guilds UK
Institute.
2003 High School Certificate, Dubai
Page 4 Muhammad Owais–009***********– *********@*******.***
Technical Exposure Operating Systems
Windows 7, 2000, NT, XP, 2003, Vista
Languages
HTML & C++
Databases
MS Access
Application Tools
MS Office.
Language Skills Multi-lingual- excellent written & spoken skills in English, Arabic, Urdu
Driving license Holder of Dubai Driving License (LMV).
Personal Details C/o Mohammad Owais
P O Box 87709 Dubai
Pakistani
Nation UAE
KF 155729
Passport
*********@*******.***
Dubai
Place of
**********@*****.***
Birth
Single
Marital
D.O.B
13th, Mar 1987
Personal I am a person with a very positive and friendly attitude. I possess good
communication skills and I am hard working and able to work under
pressure. Knowing my priorities in my job helps to perform effectively
combines with good teamwork. I am willing to take up new challenges and
come up with something innovative to solve them. I achieved best results
during my academic years and would like to replicate the same in my
professional career building process.
Extra-Curricular Playing cricket for well reputed Clubs in the UAE.
Activities Have shown good performance in cricket, football & athletics.
References Will be furnished upon request.
Page 5 Muhammad Owais–009***********– *********@*******.***
Contact this candidate