Customer Service Real Estate

**** ********* *****

Lane 410-***-****

Pasadena, MD E-mail

***** ********.******@g

mail.com

Thomas L. Jacobs II

Objective To obtain a technical position that will utilize my

strong work ethic, high and efficient production

skill, and multi-tasking ability.

Education 1997-2000, 2004 Morgan State University Baltimore,

MD

Civil Engineering Major

Obtained 64 credit hours

2.5 gpa

Work experience Aug.2005-Present Geo-Technology Associates, Inc

Laurel, MD

Soils Technician III

Perform soils compaction testing, concrete sampling

& testing, asphalt testing, and steel reinforcement

inspection

Observe and report construction methods, and ensure

that construction plans are followed and

requirements are met

Perform various soils tests in laboratory as needed

Perform foundation/sub-grade inspections prior to

building and/or paving

Certified by WACEL as a Soil Tech I, Concrete Tech

I, Concrete Tech II, Foundations Inspector, and

Structural Concrete Inspector

Maintain and update test result summaries and

assist with summary letter composition

Provide onsite training for new technicians

March 2005-June 2005 Adecco/SiemansDiematic

Hanover, MD

Laborer/Support

Assisted SiemansDiematic personnel during the

testing phase of luggage conveyor belt systems

within newly constructed BWI Marshall Airport

terminal

Assisted in troubleshooting and routine maintenance

corrections of problems encountered during various

testing stages.

Sept. 2001-June 2004 First American Real Estate

Tax Crofton, MD

Tax Examiner II

Researched real estate tax information via

internet, faxes, phone calls, and in-office visits

Serviced MD, VA, WVA, DE and Washington DC

locations

Attended corporate managers conferences and trained

office personnel on new systems and procedures

presented at conferences

Aug.1999-June 2001 Telerep, ATS Call Centers

Glen Burnie, MD

Dispatcher/Account Manager

Edit and review messages, direct messages to

correct answering service accounts

Set appointments for medical calls

Create and maintain narrative screens used when

taking messages

Handle problems/concerns of clients with regards to

messages or customer service issues

Performed quality control by listening to calls and

providing immediate feedback and coaching to

representatives

March 1998-Oct.1999 Telespectrum

Worldwide Annapolis, MD

Customer Service Associate

Handle customer service and order taking calls for

Fortune 500 companies

May 1997-March 1998 Hechinger's

Glen Burnie, MD

Paint Dept./ Cashier

Assist customers with check-out and customer

service inquiries

Maintained on-shelf stock supply

Participated in verification of physical and system

inventory counts

Balanced cash drawers prior to close of business

Sept. 1995-Jan. 1997 Things Remembered

Glen Burnie, MD

Sales Associates/Engraver

Assist customers with product selection and

check-out

Engrave and etch merchandise with customers

personal statements

Placed orders to maintained on-shelf and surplus

stock levels

Transported stock to other store locations to meet

purchasing requirements

Open/Closed store for business, balanced cash

drawers at close of business, made bank deposits at

close of business

Participated in verification of physical and system

inventory counts

Skills

Proficient in Microsoft Office Software(Excel,

Word, Access, Outlook, PowerPoint)

Experience with AS400 computer systems

Ability to read blueprints and technical drawings

Type 40 wpm

References

Available upon request

Contact this candidate