Human Resources Manager

Adriana P. Rodriguez

Cell: 619-***-**** l Email: *********@*******.***

**** ************* *** #** * Lemon Grove, CA 91945

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OBJECTIVE SUMMARY

To obtain an Entry Level position in the Human Resources Department,

Enthusiastic Front Office expert with demonstrated expertise in developing

customer loyalty and positive Employee relations, seeking to join YOUR

team!

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Career Qualifications

Over 6 years in the Front Desk hospitality industry l Analyze P&L

statements l Develop operating budgets using CPOR l Forecasting and capital

expenditure planning l Strong knowledge of property management systems l In-

depth technical proficiency in Microsoft applications l Strong ability to

solve problems - identify and find solutions l Excellent communication

skills - both verbal and written l Excellent organization and time

management l Remarkable interpersonal skills l Excellent listening skills l

Deep and advanced accounting and mathematical knowledge l Exceptional

ability to work well in a team l Uncommon ability to adapt easily and learn

quickly l Enviable ability to multi-task, remain calm and professional

under stress l Exceptional ability to maintain a positive attitude, handle

conflict and confrontation l Proven ability to establish structure and

discipline in the department l Have extensive knowledge of PMS, MARSHA, and

FOSSE computer programs l Fluent in Spanish and French language with basic

competence.

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EMPLOYMENT HISTORY

COURTYARD BY MARRIOTT OLD TOWN, SAN DIEGO, CALIFORNIA

MAY 2007-PRESENT

Assistant Front Office Manager

- Held title of Acting Front Office Manager for 6 months until FOM

position was filled

- Responsible for 14 staff members (hiring and termination duties)

- 2 "Employee of the Month" Awards

SAN DIEGO MARRIOTT DEL MAR, SAN DIEGO, CALIFORNIA

MAY 2006-MAY 2007

Front Desk Supervisor

- Position of Manger on Duty while on shift

- Responsible for all Front Desk operations to include Room Blocking for

up 300 rooms

- 3 "Employee of the Month" Nominations

- Numerous Spirit to serve Awards

SAN JUAN MARRIOTT RESORT AND STELLARIS CASINO, SAN JUAN, PUERTO RICO

MAY 2004-MAY2006

Front Desk Agent II

- Held relaxed title of "Property Expert" of all front desk duties,

including check in/out procedures, and cash/check handling

- Local area Concierge, rate strategies, bell stand, and At your Service

(PBX)

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EDUCATION QUALIFICATION

Associates Degree in Arts and Communications

Southwestern College Chula Vista, CA 2002

Human Resources Management Certification Villanova University

Villanova, PA 2010

Mastering Organizational Effectiveness Certification Villanova

University Villanova, PA 2010

Master Certificate in Human Resources Villanova

University Completion date November 2010

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