Medical Services

Location:

Posted:

August 30, 2010

Narda Pinkney

SUMMARY: Fifteen years of progressively responsible experience

in the healthcare industry performing a variety of tasks to include medical

billing, claims processing, appointment scheduling, patient registration,

all with a high level of patient/physician contact. Professional demeanor,

team player, with a high degree of discretion using appropriate judgment

while handling confidential data.

EMPLOYMENT:

Cleveland Clinic, Beachwood, OH

CHARGE RECONCILIATION SPECIALIST, 10/2008 - Present

Responsible for auditing daily patient reports to billing and medical

record documentation for accuracy. Review diagnosis codes, cpt codes and

modifiers for completeness, and ensures that billing discrepancies are

corrected. Audit diagnostic statements in order to determine proper codes

according to official coding guidelines. Investigates and resolves

charging errors. Maintain records to be used for reconciliation and

productivity reporting.

PATIENT SERVICES REPRESENTATIVE, 2004 - 2008

Responsible for providing a comprehensive set of business, financial and

appointment related services including: Master patient index integrity

(demographics). Patient insurance and billing information functions

(registration and billing). Perform appointment scheduling and departure

functions, arrival and departure desk activities. Perform screening and

scheduling of interpreter services. Initiate privacy practices and

consent, co pay collection.

PBX OPERATOR, 2000 - 2004

Responsible for answering all incoming calls to the family health center,

resolve patient complaints, inquires, act as main receptionist, give

directions, respond to emergency situations, relieve administrative

secretary, type correspondence, maintain ACD statistics, transcription,

miscellaneous duties as assigned.

EDUCATION:

Cuyahoga Community College

ICD-9/ CPT coding, certificate received 2008

Confidential resume of NARDA PINKNEY, continued

Medical Terminology, certificate received 2000

Bryant and Stratton Business College

Anatomy/Physiology, certificate received 2004

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