Administrative Assistant Customer Service
Resume:
Jackie A. Carlson
Amarillo, TX 79118
**************@***.***
OJECTIVE
To apply the knowledge acquired through a bachelor’s degree in Business Administration and a
summer internship working in Human Resources to an entry level position in a Human Resources,
Recruiting, or Clerical Role.
EDUCATION
West Texas A&M
Graduate course work in Teaching, 2010
Tabor College
B.S in Business Administration, 2006
Coursework MBTI and Color Personality training, classes in accounting, finance, human
resources, marketing, manufacturing/production management
Computer Skills Outlook, Internet Explorer, Word, Excel, PowerPoint, Project, Access, SAP,
ERP, MRP, Recruitmax, Taleo, PeopleSoft and Fieldglass
EMPLOYMENT EXPERIENCE
Express Employment
Summer Youth Specialist 04/2010 08/2010
Responsibilities and Duties
Staffing and Recruitment for low income youth for Summer positions
o Recruitment of 400 youth for Summer Program across the Panhandle
o Maintained relationship with Employers and Youth throughout Program
o Input data entry and created other organizational processes
o Processed new hire paperwork and weekly timecard information
o Handle disciplinary action and terminations
o Complete paperwork needed
o Maintained Files and Paperwork to make sure youth were qualified for
program
o Acted as case manager as needed
Staffing Coordinator 11/2009 3/2010
Responsibilities and Duties
Staffing and Recruitment of temporary employees for more than 300 Amarillo clients
o Managed staffing and HR needs for associates and clients. Sourced and screened
resumes, conducting interviews and processing new hire paperwork.
o Tracking reports like vitals and headcount.
o Handling terminations, worker’s compensation cases and payroll issues.
o Submit associates to clients and perform customer service duties.
o Market MPC candidates to clients
o Process Weekly Payroll through system
o Conduct investigations and create solutions using HR legal knowledge
LSI/Hire Principle (Learjet/Bombardier Aerospace)
Staffing Assistant 12/2007 2/2009
Responsibilities and Duties
Managed new hire process for over 400 Contractors for the Wichita and Montreal Facilities.
o Tasked to organize a process for New Hire paperwork, scheduling drug screens, and
running background checks and terminating contractors. Also organized a filing
system for the new hire paperwork and worked with a team to create a new
contractor database. Filing system reduced active contractor files by about 50%
and assisted in cleaning up headcount report.
o Created weekly headcount report. Worked on team to find a new way to generate a
more accurate headcount by using a real time generated database and using
different formats for the headcount report when received by senior management.
o Worked on Team to create a new time keeping system. Was the HR representative
to work on a process with Finance, Payroll, IT and Production to create and FDC
timekeeping system for Contractors.
o Was working to create a Contractor Portal for Submittals and Contractor
information.
Managed Employment Contracts for Contract Houses, DERs and Contractors for Wichita and
Montreal facilities.
o Worked with legal to create a process for HR contracts and a filing system process.
o Worked with Contract Houses to update old contracts and audited files to make
sure we had the correct contract information.
o Negotiated terms to new contracts and rates.
o Processed new hire information for starting DERs and Contractors.
Assisted with hiring Process for Sustaining Engineering
o Sourced and screened Resumes for Sustaining Engineering for interns,
Engineers and Document Control.
o Set up interviews
o Processed new hire paperwork and drug screens.
Worked on Kaizen Team utilizing lean concepts to create an overall
new hire Process improvement.
o Worked to reduce hiring hours from 320 hours to 120 hours from the time of
requisition approval to making the offer.
o Trained to better utilize Taleo for hiring tool.
o Worked to create a management portal to review resumes and select candidates.
o Reduced hiring cost by 50%.
o Created the global process that all Bombardier Employees will use for hiring
practices.
PDS Technical (Spirit Aerosystem)
Supply Chain Analyst 10/2006 06/2007
Responsibilities and Duties
Was a Supply Chain Analyst for the frame and bracket supplier.
o Created and processed over 1000 Purchase orders for each aircraft unit.
Improved communication for Drawing Revisions.
o Used spreadsheets to communicate the correct Drawing revisions to the supplier,
quality and Engineering.
o Analyzed and corrected Revisions from Parts system.
o Improved parts being tagged or scraped by 75%.
Led Team to create tags for parts and worked to eliminate rejected tags.
o Improved tags being processed through the system by 100%
o Improved rejected tags being processed through the system by 90%.
o Worked as a liaison between Engineering, the supplier and quality to ensure the
team was working together to keeps the flow of parts getting through the system.
o Checked tags for misspelling and errors.
Staffing Assistant 04/2006 10/2006
Responsibilities and Duties
Worked as the Intern Recruiting Assistant to process new hires for all of Textron Supply
Chain Based across the United States.
o Sourced and Screened Candidates by using the Recruitmax System.
o Set up 30 40 interviews daily for managers a crossed the board.
o Processed new hire paperwork, background checks and drug screens.
Worked on team to Improve Hiring Process.
o Conducted surveys to Hiring Manager and Candidates to see what their opinions
would be for overall improvement.
o Reduced hiring time frame from 90 days to 30 days.
o Helped lead Recruitmax trainings to improve utilization of recruiting tool.
Consumer Credit Counseling
Education Assistant 09/2005 06/2006
Responsibilities and Duties
Assisted in the creation of the Bankruptcy education training courses.
o Created written and PowerPoint material to utilize as tools during the classes.
o Created material and criteria for grant revenue for CCCS.
o Led team to provide proper technology for classroom like computers and overhead
projectors.
o Assisted in the creation of the on line classroom for bankruptcy classes and training.
Taught Classes to Community and Schools.
o Taught Bankruptcy classes and financial management classes to over 30 agencies
and events in the Sedgwick county area.
o Provided assistance to over 20 local high schools, middle schools and Community
with Schools by running the debt management booth.
o Answered questions and marketed services to local residents.
Cessna Aircraft Company
Administrative Assistant 04/2001 02/2003
Responsibilities and Duties
Worked as an Administrative Assistant for Supply Chain Management area.
o Supported 3 senior level Managers and Director by tracking events on Calendar,
Setting up travel, screening phones, tracking expenses and scheduling luncheons
and meetings.
o Support over 500 Supply Chain Employees by setting up travel, tracking expenses
and setting up meetings, working on PowerPoint’s and Spreadsheet’s.
o Controlled Conference Room Schedule.
o Prepared for Supplier Symposium by sending out over 2000 invitations and RSVP’s
to suppliers, scheduling meetings and luncheons, preparing material and Supplier
information for breakout sessions.
The Arnold Group
Administrative Assistant 11/2000 04/2001
Responsibilities and Duties
Worked as an Administrative Assistant for Supply Chain Management area.
o Supported 3 senior level Managers and Director by tracking events on Calendar,
Setting up travel, screening phones, tracking expenses and scheduling luncheons
and meetings.
o Support over 500 Supply Chain Employees by setting up travel, tracking expenses
and setting up meetings, working on PowerPoint’s and Spreadsheet’s.
o Controlled Conference Room Schedule.
o Prepared for Supplier Symposium by sending out over 2000 invitations and RSVP’s
to suppliers, scheduling meetings and luncheons, preparing material and Supplier
information for breakout sessions.
SPECIAL SKILLS
Some Spanish
Teaching and Customer Service Experience
Personality/Strengths and Weakness Training
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