Manager Project

TELECOMMUNICATIONS / BROADBAND INFORMATION TECHNOLOGY SPECIALIST

Broadly experienced Telecommunications and Information Technology Manager

with advanced support skills. Experience gained with leading National

Telecommunications companies, ( C&P, AT&T, Bell Atlantic, Verizon) which

provide voice and data communications. Involvement includes; Hardware and

Software Sales and Services, Windows Desktop Support, Refresh, Imaging,

Installation and Maintenance of 1A2 & PBX Telephone Systems, Training,

Inventory and Asset Management, Remote Access Configuration, (ISDN, DSL,

VPN, LAN, WLAN, Routers and Switches, Wireless Air Card and Dialup

networking).

PROFESSIONAL SKILLS & EXPERIENCE

Chesapeake Data & Telecommunications LLC - Centreville, MD

Current

Technical Manager / Technician - 1099 Contractor

Provide clients with a broad range of Data, Telecom and POS Solutions on a

1099 contract basis.

. Completed five-month contract with Direct Source and Family Dollar

Retail Stores providing installation and maintenance for store POS

Systems, DVR Security and Kiosks. Completed 110 stores in the

Maryland, DC Markets with some penetration in Virginia, Delaware and

Pennsylvania.

. Installed Cat5 6 Cable, Coax RG6 59 11 and Telecom Cables for

Residence and Business customers.

. Repaired / Replaced Debit/Credit Terminals, Fusion Scanners, Monitors,

Receipt Printers, Routers, Switches, Patch Panels, UPS Power

Conditioners, Registers, Keyboards, Cash Drawers and DVR's.

. Provided Software Upgrades to NuTech Security DVR's.

American Cybersystems - Odenton, MD

Current

Instructor/Facilitator

Provided instruction and training for Verizon Communications Technicians in

the area of FiOS Voice & Data Installation and Maintenance.

. Instruction provided on the installation and maintenance of Fiber

Optic Network Terminals (ONT), Fiber Hub Cross Connects, Fiber

Cleaning and Testing, Fiber Drops, Fiber Splicing and Power Supply

(OPSU, BBU), Sunrise 750 usage and success, TechWizard usage, Video

and STB.

. Taught Fiber Optic Fusion Splicing using the Sumitomo Fusion Splicing

Tool.

. Hands-On instruction on the installation of Coax Tri-Shield and Quad-

Shield RG6 & RG11, Coax Attenuators, Splitters, Amplifiers,

termination and testing procedures.

. Hands-On instruction on the proper installation of Cat5e Cable,

Ethernet Patch Cables, RJ45 Jacks, IDC Connectors, termination and

testing procedures using the Byte Brothers Test Set.

. Instruction provided on the set-up of software Web Portal Partners

Consumer and Business PC's using Windows 98, XP, 2000, Vista.

. Instruction provided on the installation and maintenance of routers

(Actiontech, Dlink, Westell, Zyzell), wired and wireless.

. Taught the setup of PPP, DHCP, Static and Dynamic IP Addressing for

Consumer and Business Customers.

. Managed an average class size of eight to ten students during a

typical two-week course. Classes included classroom lectures,

demonstrations and hands-on work. Used visual aids, white board,

computer simulations / demo's and lab installations.

Debutech Construction Enterprises, Inc, Pasadena, MD

Construction Superintendent - Project Manager

Managed construction contracts and sales of 4.5M. Provided direction for

multiple Sub-Contractors during the process of building new custom homes.

Prepared plans for permit review. Prepared and managed County/City

inspections. Ordered and tracked materials. Managed receivables and

payables.

. Created scheduling process for new customer leads.

. Followed leads and prepared presentations, presented cost estimates

and managed product selections.

. Used Chief Architect, software CAD tool to edit/create architectural

plans for submission to County/City agencies.

. Hired and managed carpenters and day laborers as needed.

. Managed payroll

Verizon Communications, Annapolis, MD

Systems Administrator / Specialist, National Operations

Managed 2.5M embedded base of assets consisting of AT&T UNIX Mainframes,

Terminals, Printers and Networks, Windows PC's, and Software Inventory in

support of Construction, Planning, Installation & Maintenance, Dispatch,

and HR/Personnel Organizations.

. Created Capital Budget Analysis supporting the purchase of computer

hardware and software.

. Provided Capacity Planning for telephone and computer networks.

. Prepared requisitions and purchased required desktop workstations and

peripheral equipment.

. Provided initial installation, setup configuration, and ongoing

support for PC's, Terminals, Printers, ISDN, DSL and Ethernet

IP/WINS/DNS.

. Maintained Systems and PC's with image refresh and periodic software

upgrades.

. Provided access to Host Applications using Telnet & TN3270 Terminal

Emulation.

. Created, Deployed and Maintained SQL Databases using Informix SQL,

Access and Visual Basic.

. Created Custom SQL Queries and ODBC links to Access, MS SQL, Oracle

and Sybase.

. Created and Maintained Intranet WEB using Microsoft FrontPage.

. Personally provided Documentation and Training for office applications

and databases.

. Prepared and delivered presentations using Visio and PowerPoint in

support of Office Automation.

. Managed data analysis and provided reports by moving data between 3270

Host Applications, Telnet UNIX Host Applications, Windows Databases

and Printer Capture.

. Monitored compliance to corporate security requirements and

participated as a SME in security reviews and investigations.

. Conducted Marketing Support Technical trade shows for UNIX based

hardware and assisted in the sale of 6 million dollars of mini, micro

and mainframe processors.

. Sold telephony accessory products and services, Pay Phone, Centrex,

Calling Features etc.

AT&T Communications, Hunt Valley, MD

Senior Systems Administrator / Information Technology

Managed a crew of 26 Systems Technicians responsible for the Installation

and Maintenance of AT&T UNIX Processors, PC Workstations and PBX Systems.

. Installed and Maintained AT&T UNIX 3B, PC6300 and PC7300 product

line for large, medium and small business customers.

. Installed and Maintained AT&T PBX Systems, Dimension 100, 400,

1000, System 75, Horizon, Merlin, and 1A2 Key Telephone Systems.

. Provided Marketing Technical Support for AT&T Computers at Trade

Shows.

. Created and maintained training lab of AT&T PC's, UNIX

Mini/Mainframe Computers, Key Telephone and PBX Systems. Trained

Field Technicians for Installation, Maintenance and Support

Operations.

EDUCATION

School Trade/Professional/Other

HS 1984 NRI (Master Course in Micro Computers &

Microprocessors)

Baltimore Polytechnic 1984 AT&T (UNIX Systems Administration)

Institute

1985 AT&T (Informix SQL)

1985 AT&T (C Programming)

1985 AT&T Management Effectiveness

1985 AT&T Managing Employee Effectiveness

1985 AT&T Managing Employee Performance

1988 AT&T (Advanced Systems Administration)

1987 C&P Telephone - Manager - Advanced Skills

1987 C&P Telephone - Manager - Leadership

1996 Lotus (Notes Application Development)

1992 C&P Telephone - Quality Improvement

1995 Learning Tree (Internetworking with TCP/IP)

1995 Learning Tree (Visual Basic) & (Microsoft

Access)

1999 Learning Tree (Windows NT Workstation & Server)

2006 Verizon Workforce Development (FiOS Voice &

Data)

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