Customer Service Manager
Resume:
Joe W. Grigsby
Fresno Ca, ***22
OBJECTIVE: To obtain a position in a professional
environment that will provide an
opportunity for growth and
advancement.
WORK EXPERIENCE: Computer Operations Shift Manager/Supervisor:
02/99 - 12/2009 SUNGARD INVESTOR ACCOUNTING SYSTEMS,
SAN MATEO, CA
Responsibilities include
Supervising the Operations Area of Sungard.
This includes supervising
subordinate employees, Mainframe and
Midrange System Operations
using MVS/JES2 and UNIX/AIX, running
batch processing,
monitoring all online systems, interfacing with
Programming Staff and
Customer Service Reps, performing batch
scheduling procedures,
processing special requests, performing employee
evaluations, employee
scheduling, and working with the Helpdesk Staff in
problem reporting and
resolutions.
01/97 - 02/99 CALIFORNIA FEDERAL BANK, WEST
SACRAMENTO, CA
Responsible and
Accountable for the day to day operations in the Data
Center Operations area of
the Bank. This includes Supervising Eight
Employees: Operations
Analysts, Computer Operators, and Peripheral
Operators. Responsible for
all Production Batch Processing. Production
Transmissions, System
Operations, Hardware and Software problem
deterrmination, and
employee shift assignments and evaluations.
07/93 - 01/97 FISERV INC, FRESNO CA
Responsible for the day to
day operations in the Command Center which
includes Supervising 5
areas: Data Transmissions, Operations Helpdesk,
AS400 CPU and Environment,
2 IBM 3090 Mainframe CPU's and an
Online Network Area.
11/87 - 07/93 Senior Operations Analyst,
Operations Analyst I-II, Fiserv Inc.
Responsible for releasing,
monitoring, and balancing of nightly
Production jobs using
various applications and utilities which include:
TSO, CA1, DMS, SMS, FAVER,
ROSCOE, CA7, CA11, SYNCSORT,
and FDR. Other
responsibilities include: Abend Resolution, assisting
Programmer Application
groups with abend resolutions, and CA11
restarting of batch jobs.
Also familiar with editing, capturing, and
balancing of transmissions
received via BDT, RJE, NJE, GEMRECV,
and SUPERTRAX.
05/79 - 11/87 Senior Computer Operator, Fresno
County Computer Services:
Responsible for the day to
day operations of my shift: operating the CPU
all peripheral equipment,
shift scheduling, employee evaluations and
work assignments, building
security, and employee supervision. Also
responsible for all batch
production that was scheduled on my shift.
Accumulative
Responsibilities include working with the following:
CPU'S - IBM: 3033, 3083,
3081, 3090, CMOS Model 1 & 2, AS400, p690
Operating Sys:
OS/VS1,MVS/JES2,OS/390,UNIX AIX,MBM,MTP,CICS
PC/LAN - Windows 98, 2000,
XP, VISTA: MS Word, Excel, & Powerpoint
Master and Alternate
Consoles - IBM 3178, 3179, 3278, 3279, 3290, and
9672 Hardware Maintenance Console.
Printers - IBM 3211, 4245,
and 3800 Laser (Mod I and III).
Tape Drives - IBM 3420,
3480, 3490, 3590, and Sutmyn ATL.
COMPUTER
LANGUAGES: Knowledgeable in COBOL, RPG, JCL, and
ASSEMBLER.
EDUCATION: ECPI, Fresno CA, Graduated, May 1973,
GPA 3.6
California State
University, Northridge CA 1971 - 1972
Fresno City College
1977 - 1978
Tulare Western High
School, Tulare CA. Graduated, June 1971
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