Jessica Wilkerson

**** ****** **** ***

Sweeny, Texas 77480

979-***-**** or 979-***-****

Objective

Eager to contribute to the growth of a progressive company with quality

products and services. Professional appearance, energetic personality, team

worker and personable. Advanced organizational skills, highly motivated,

and strong work ethic.

Summary of Qualifications

> Bilingual (English/Spanish) Excellent work relations with the

public, co-workers, and employees of all ethnic groups. As well as

proper phone etiquette.

> Scheduling appointments with clients

> Processed/receive inventory

> Data Entry Skills and filing; along with Weekly & Monthly Sales

Reports/Audits

> Willingness to assume responsibility, hard worker, and fast learner.

> Computer literate and efficient in processing data.

> Trouble shooting skills. Recognizing and resolving problem areas.

> Experienced in billing applications and practices.

> Type 35 WPM.

> Money handling, (including payroll) & daily tracking of deposits

> Management and loss prevention skills

Employment History

Sprint/Nextel Mar 2008 - July 2010

Office Manager

Supervised & coached employees, assisted customers with their needs or

concerns, resolved billing issues, money handling, payroll, & daily

tracking of deposits, inventory audits, and account payable. Responsible

for all orders processed and received. Completed weekly and monthly sales

reports. Data Entry, Filing, Faxing, Scanning of personal documents.

First Choice Power Apr. 29th 2002-Sept. 29,

2006

Call Center Rep/Billing Rep/ Cashier/Escalations

Strong customer service support. Enrollment with utilities for residential

and commercial customers. Analyze data to determine answers to customer

questions or public inquires, answer telephone to schedule payments, and

future appointments, provide information, or forward calls, and maintain

records, hear and resolve complaints from customers, receive payment for

services entered. Retrieve information by hand or using computer, transmit

information or documents to customer by using computer, email, mail or

facsimile, type memos, correspondence, or other documents. Compile data,

computer fees and charges, and prepare invoices for billing purpose. As

well as daily deposits completed, also familiar with ERCOT.

JC Penney Salon May 2000 - March 2002

Receptionist/Secretary

Answered phone calls, greeted clients, scheduled appointments, filed & fax

documents. Process and ordered inventory for stylist and clients. Money

handling, inventory audits, data entry, completed monthly sales reports

with products and each stylist.

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