Customer Service Billing

Andrew Zgodava

**** ****** *** ( ST PAUL, MN ( 651-***-****) (

*********@*******.***

E

nterprising, hard-working and technically skilled billing specialist known

for accuracy, attention to detail and timeliness in managing billing

exceptions in a 12 state territory for a diverse-industry leader. My career

spans more than 11 years of experience in the electricity and natural gas,

energy company and has included accountability for the processing of 2,500

or more invoices per month. Backed by solid credentials and proficiency in

MS Windows software and various other Mainframe applications.

Key Skills

ANALYTICAL SKILLS Multi tasking

Working With Multiple Account Organization & Time Management

Transactions Creating Journal Entries In Billing

Knowledge of Billing Guidelines Environment

Knowledge of Public Utilities Teambuilding

Commission Guidelines & Regulations for Spreadsheets & Reports

a 12 State Service Territory

Windows Based Programs

Professional Experience

XCEL ENERGY. [ELECTRICTY AND NATURAL GAS COMAPANY] - ROSEVILLE, MN

Billing Specialist, 2/01 to 4/10

Responsible for working all Billing exceptions within a 12 state service

territory taking into account Public Utilities Commission Guidelines for

each state. My specific job tasks included analyzing accounts to identify

dead meters, unknown users, calculating Low Income Credits, processing

cancel/rebills from Pending Work Queues, Unbilled Load Points, Meter Work

and completing Processing Tracking Jobs(PTJ's). I am Responsible for the

acurate and timely Billing of more than 2,500 invoices monthly. In my

role I am a liaison and help educate other Business Units on Billing

processes and procedures. I am also responsible for resolving escalated

Billing issues.

Key Results:

Individually and as team managed to complete daily work assignments to

avoid carry over. I portray strong communication skills and the ability to

take ownership of a situation to ensure a task or work assignment gets

completed in a timely manner.

Submit Training Indicators to other employees within the Billing

Organization and to external Business Units on processes or procedures.

This helps ensure accurate billing and resolves issues that would otherwise

impact Billing by increasing our workload.

Xcel Energy. [Electricy and Natural Gas Company] - Roseville, MN

Customer Service Associate, 10/97 to 2/01

I provided exceptional service to customers calling for bill inquiry.

Starting, stopping or transferring service, entering Meter Readings and

making payment arrangements within Credit Guidelines. Explain high bill

investigations. Taking outage or emergency type calls.

Professional Experience (continued)

XCEL ENERGY. [ELECTRICY AND NATURAL GAS COMPANY] - ROSEVILLE, MN

Customer Service Associate, 2/97 to 2/01

I provided exceptional service to customers calling for bill inquiry.

Starting, stopping or transferring service, entering Meter Readings and

making payment arrangements within Credit Guidelines. Explain high bill

investigations. Answered outage or emergency type calls.

Key Results:

Advanced rapidly on the Pay Progression Program.

Received Training Opportunities

Gained valuable experience which allowed me to promote

Education

NORMANDALE COMMUNITY COLLEGE - BLOOMINGTON, MN

Rasmussen business college- Eagan, MN

globe college of business- Saint Paul, MN

Technology Summary

MS OFFICE (WORD, EXCEL, POWERPOINT) ( WINDOWS (ALL) ( MDMS ( MAINFRAME

APPLICATIONS

Community Involvement

SERVED AS A VOLUNTEER FOR THE ROSEVILLE COMMUNITY CENTER DELIVERING MEALS

ON WHEELS

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