Manager Customer Service
Resume:
Nicole Schaeffer
St. Charles, Il 60174
****************@*****.***
Objective To obtain a position with a large retail company to expand my knowledge in the
business world and to further my management and communication skills.
Professional Sam’s Club, Rolling Meadows, IL 2009-2010
Experience Benefits Director (October 2009-Present)
Communicate benefits of membership to businesses and their employees, customer
service, file keeping, cold calling businesses, meeting sales goals. Hourly full-
time position.
Professional Lowes, Carol Stream, IL 2007-2009
Experience Administrative Manager (May 2007 – March2009)
Overseeing all day to day operations of the front lines and receiving departments
including, scheduling, inventory control, customer service, loss prevention,
budgeting, accounts payable, accounts receivable, receiving freight,
merchandising, auditing. Salaried full-time position.
Professional Sam’s Club, Batavia, IL 2000-Present
Experience Bakery Manager (September 2005 – Present)
General managerial duties, scheduling, staffing, budgeting, inventory control, customer
service, product ordering, health department law compliance, baking, cake
decorating, merchandising, auditing. Salaried full-time position.
Overnight Receiving Manager (April 2005- September 2005)
Head manager on overnight shift, receiving freight, stocking, merchandising, accounts
payable, inventory, loss control prevention, scheduling, forklift licensing &
training, overseeing remodel of store. Salaried full-time position.
Front End Manager & Lead Check Out Supervisor (May 2000 – April 2005)
Business front line managerial duties, supervised 50+ employees, line control, customer
service, scheduling, end-of-day balancing, loss prevention, returns, cashier
overrides, answering phones, conducting employee evaluations, new employee
training and orientation, parking lot control. Salaried full-time position.
Cashier (February 2000 – May 2000)
Customer service, standard cashier responsibilities, member credit applications, returns,
membership sales, balancing cash drawers, answering phones. Hourly full-time
position.
Wal-mart, St. Charles, IL (August 1997 – February 2000)
Sales Floor Associate
General merchandising, stocking, assisting customers, general cashiering responsibilities,
straightening sales floor, layaway, returns, answering phones, fitting room
supervision. Hourly part-time position.
Education Elgin Community College; Elgin, IL (1999-2002)
Associate of Arts – General studies
St. Charles High School; St. Charles, IL (1995-1999)
Additional Certified forklift driver, State of Illinois Department of Public Food
Qualifications Service Sanitation Certified
References Mr. Shane Case Mr. Mike Happ Mr. Josh Janovsky
Lowe’s, Naperville, IL Sam’s Club, Rolling Meadows, IL Lowe’s, Carol Stream, IL
Store Manager General Manager Store Manager
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