Customer Service High School

Location:

Posted:

August 31, 2010

Juellian Letts

Jacksonville, FL 32208

*************@*****.***.***

EDUCATION

K ap lan Col lege, Jacksonvi l le, F L

Compute r Suppo r t Technician

P ro jected gradua t ion: Ap r i l 2011

Skills Acquired/Acquiring:

Installing Operating Systems, Troubleshoot computer, printer and scanner problems, disassemble and

reassemble computers, install/replace computer hardware including motherboards, install software, typing,

proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access).

Software Technology (A+), Hardware Technology (A+), Desktop Operating Systems (XP, Vista, Linux),

Windows 7) Networking Fundamentals, Desktop Administration (XP, Vista and & 7), Help Desk and

Problem Solving, Server Fundamentals, Programming with Java, Open Source Systems, Web Tools,

Customer Service and Training, Technical Math, Office 2007 and Network Security.

I am currently studying for CompTIA A+ Certification.

Na than Bedfo rd Fo rest H igh School, Jacksonvi l le, F L

May 2007 High School Diploma GPA 3.5

WORK EXPERIENCE

Golf Course Associate T i m uquana Count r y C l ub

October 2006 – present

• Provide excellent customer service to members.

• Assist Management in ensuring all departmental tasks are complete.

• Assist in coordinating, planning, and overseeing golf tournaments.

• Guide and inform new and current members.

• Keep the range presentable at all times.

• Maintain golf cart cleanliness and performance.

• Assist in training new employees.

ACCO MP L ISH M ENTS

I received Child of Character Award in High School.

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Juellian Letts

My current employer, Timuquana Golf Course, was recognized by the Golf Association of North Florida

for having the best customer service in our region.

Deans List.

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