*** ****** **. ****** *****, GA *****
(H) 770-***-****
(C) 770-***-****
**********@*****.***
OBJECTIVE
Seeking opportunities in a dynamic business in which computers, networking,
and telecommunications are needed in the success of an organization's
mission.
ACADEMIC BACKGROUND
DeVry University Decatur, GA
Masters: Networking Communications Management
DeVry University Decatur, GA; Stockbridge, Georgia. March, 2009
Networking Communications Management
Awards: Dean's List: Summer 2006, Fall 2006 and Spring 2008
Dover Business College Parsippany, New Jersey. September
1999
Certificate: Computer Electronics/Networking Technician
TECHNICAL SKILLS
. Cisco Routers - Configurations, maintenance and troubleshooting,
routing protocols, and use of access control list (ACL). Command-line-
interface (CLI) knowledge and configure local and wide area networks
with routers.
. LAN/WAN - Protocol configuration and troubleshooting. Network Address
Translation (NAT), Port Address Translation (PAT), Dynamic Host
Configuration Protocol (DHCP), Point-to-Point Protocol (PPP), and
System backup.
. Active Directory - Installation of server and workstation software,
physical network configuration, network security, policy, domain
controllers, performance monitoring and troubleshooting techniques.
. Fedora Linux - Server and workstation software installation, physical
network configuration, BASH shell, troubleshooting and performance.
. VoIP - Examine technologies and systems that serve voice traffic,
including enterprise switches, networked telephony solutions, call
centers, voice processing and wireless systems. Converged networks -
Examine foundations for current and emerging networks that deliver
voice, data and video through various technologies.
. Wireless - Planning, deploying, and managing a WLAN, Conducting a site
survey, WLAN security, troubleshooting.
. Senior Project - Completed the project to integrate aspects of network
analysis, design, planning, implementation, troubleshooting and
evaluation.
. Microsoft Office Suite, and Opnet
WORK/PROFESSIONAL EXPERIENCE
Georgia Cumberland Academy - Calhoun, GA July 2009 - May
2010
Technical Support
* Identify, diagnose, and resolve Level One problems related to the
network, corporate systems, all types of hardware, and new computer
technology.
* Provide problem resolution over the phone and/or on-site for a wide
range of IT systems.
* Provide support for day-to-day activities within a Help Desk
environment.
* Maintains network by monitoring systems; establishing and updating
maintenance policies and procedures; conducting inspections and tests.
This will include: backup, upgrades, user accounts, e-mail accounts,
connectivity and security.
* Provide support functions for current systems to include Desktops,
Laptops, Printers, and Servers.
* Ensure daily transmission of data to and from store systems.
* Contribute to a positive work environment
* Abide by all company policies and procedures as stated in Employee
Handbook
* Perform other work-related duties as assigned by Director of IT.
Ring Industrial - McDonough, Georgia. May 2005- October
2008
Machine Operator
* Applied stretch wrap machine to wrap septic drain material.
* Loaded wrapped septic drain material on trucks to be shipped to
customers.
* Supervised six employees in machine prep and execution.
* Prepared shipping labels and bill of lading. Operated expansion
machine to create packing material prepare drainage pipes for
loading and shipment.
Accomplishments:
* Attained 3rd shift team leader, because of my leadership and work
ethic.
* Inducted in being in the safety committee.
Advantage Logistics/Total Logistics-McDonough, Georgia. February 2005-
May 2005
Inventory Clerk
* Maintained and monitor all Atkins products.
* Audited and counted stock to ensure timely order fulfillment.
* Updated system inventory balances to keep accurate records for the
entire system.
* Prepared order submissions of Atkins merchandise for shipping.
* Resolved order issues to ensure customer satisfaction.
Acuity Brands/Lithonia Lighting-Conyers, Georgia. Jun 2004-
February 2005
Position held-Sourcing Specialist
* Controlled and maintained all plastics and gaskets.
* Assisted in preparing quotes using RFQ (Request for Quote) forms.
* Coordinated plant site purchase orders of plastics and gaskets.
* Ran reports in Oracle Discover for inventory of plastics and gaskets.
* Applied all ECN (Engineer Change Notices) to each Acuity Brand site.
* Updated all Acuity Brands site of PCN (Product Change Notice).
* Replenish purchasing forecast to help fulfill parts for the coming
year.
* Modified AutoCAD drawings received from engineers
* Expedited Purchase Requisitions and Orders.
Tyco Telecommunications Parsippany, New Jersey May 2000-December 2002
Tyco offers the product and services the modern world needs to grow, from
healthcare, home security, and telecommunications.
Return and Repair Specialist
* Altered and added all circuit boards to Oracle Applications.
* Implemented all circuit boards to LAN network once a week for
engineers to access.
* Scheduled all repaired circuit boards.
* Issued Purchase requisitions and orders of parts for the circuit
boards.
Terminal Engineer Specialist
* Measured fiber optic line with HPOE (High Power Optical Equipment)
like Digital Transmission Analyzer-STM16 and STM64, Oscilloscope, and
Power Meter.
* Supported and maintained fiber optic lines.
* Troubleshooted all fiber optic lines with testing equipment.
* Assisted with Research and Development for testing of the fiber optic
cables.
* Measured and recorded results for fiber optic cable.