Customer Service Management

Brian K. Wheeler

OBJECTIVE

Business Management

EXPERIENCE

Pitney Bowes Management Services (Chicago, Illinois)

February 2007-Present

Customer Service Associate

Balance workload, responsible for all aspects of equipment handling, make

appropriate equipment recommendations, ensure operating and quality

standards are met based on service objectives, handle time-sensitive

material including incoming company checks, maintain accuracy of required

reports, logs and measurements, run mailings, copy and fax equipment, pick-

up and deliver mail, parcels, copy jobs, prepare, sort and deliver daily

inbound/outbound interoffice and regional mail, overnight packages for

shipments, troubleshoot service call requests for copiers, fax machine, and

printers, maintain toner and related supply inventory, while performing the

highest levels of customer care.

Affirmative Insurance (Burr Ridge, Illinois) June 2003-

January 2007

Mailroom Associate

Sort and distribute mail and office supplies, including interoffice, USPS,

UPS, and overnight mail. Shipping and receiving responsibilities, prepare

materials for mailing including: addressing, stuffing envelopes and making

labels. Ensure that all mail and packages are properly labeled for mailing

with correct postage while utilizing automatic postage meter machines.

Maintain all logs and reporting documentation as required. Receive and log

all incoming items, letters and packages, including certified, registered,

return receipt, Federal Express and DHL employee fulfill requests, and

other related matters.

United Parcel Service (Chicago, Illinois)

December 1998-June 2005

Customer Service/Package Handler

Load and unloading trailers and trucks, scan items, stack products on

pallets; maintain all logs and reporting documentation as required

SKILLS

Knowledge of Word Perfect, Windows, Microsoft Word, Excel, Access and

Office, Lotus Notes, Outlook, Power point, 10 Key, switchboard, internet,

fax, Xerox, 50WPM, scheduling, appointment setting, customer service, cash

handling, strong communications, written and verbal skills

EDUCATION

DeVry University

Computer Information Systems

2037 W. Adams St. #102 Chicago, Illinois, 60612 773-***-****

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