Customer Service Sales

Benjamen Hicks ** N. State St. #*** Chicago, IL **602

217-***-**** **********@*****.***

EDUCATION Northern Illinois University

Masters Certificate in Geographic Information Analysis -

Enrolled

University of Illinois at Urbana-Champaign

Bachelor of Science in Advertising - May 2008

INTERNSHIP WPGU 107.1 FM Summer and Fall Semesters 2006

. Radio Show Co-host - Super Mega Fun Sundays.

. Produced and hosted our own live radio show.

. Show included live guests, bands and promotions.

. Developed and maintained a rapport with the audience

by using creative ideas coupled with exceptional

communication skills.

WORK United States Postal Service April 2005 - Present

Letter Carrier - Urbana, IL

. Consistently finish the routes under the allotted

time and willingly accept extra work.

. Responsibilities include mail sorting, mail delivery

and working independently.

. Knowledge of postal procedures and safety regulations,

and dedication to the job under extreme weather

conditions.

Postmaster Relief - Bondville, IL

. Accountable for opening and closing the office,

delivery of post office box mail, customer service,

and sales of postal products and services.

. Performed administrative and simple accounting tasks

during the postmaster's absence.

. Filled in for days at a time without supervision.

Cracker Barrel Old Country Store March 2004 - October 2007

Server Trainer - Urbana, IL

. Mentored new hires in proper serving techniques.

. Possessed strong commitment to team environment

dynamics by creating an inspiring atmosphere while

lending my expertise

. Had top-five sales-per-hour and sales-per-guest

figures.

. Prioritized and handled multiple orders, marketed menu

items, answered questions quickly and communicated

clearly to ensure repeat business.

SKILLS . Adept computer skills, including commonly used

software suites such as Microsoft Office and Adobe

CS3, but also less frequently used software such as

SPSS, Matlab and Linux.

. Skilled at repairing, building and troubleshooting

PC's

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