Sales Manager

Fatou A. Jallow

**** **** **** *****

Silver Spring MD, 20905

301-***-****- Cellular

301-***-****- Home

ablmue@r.postjobfree.com

OVERVIEW

Self-motivated customer services representative, with experience ranging from airport

administrative specialist, airline sales and marketing, Hub-finance lead, accounts

manager and supervisor, operations and cargo agent; trainer to reservations, flight

attendants, ticket and gate agents; senior banking industry experience, seeks management

opportunity with a success-directed organization as Maryland Department of

Transportation.

EXPERIENCE

2006 To Date: Airport Administrative Specialist:

CONTINENTAL AIRLINES (Baltimore Washington Airport)

2005 - 2006: Hub Finance Lead -EWR:

CONTINENTAL AIRLINES, Terminal C, Newark NJ, 07114

2002 - 2005: Sales Service Associate, Sr. Client Associate, & Respect Champion:

JPMORGAN CHASE & Co, 17 Watchung Plaza, Montclair, NJ 07042

1995 - 2002: Customer Sales Representative (Manager), Ticketing, Operations, Gates,

Trainer, Reservations, Passenger Services; etc:

AMERICAN AIRLINES, Hartford, CT, Newark (NJ) International Airport,

and North East Sales Support Center, 150 E 42nd St New York, NY 10017

1994 - 1995: Reservations Agent and Accountant:

ZHONY TRAVEL, "Consolidator", 211 E 43RD St, New York, NY 10017

SKILLS

Airport Admin Specialist: All related airport station accounting and administrative job

functions. Organize station human resources files. Generally works with little or no

supervision and guidance. Audit and implement station compliances. Prepare daily

station sales reports, daily research and trouble shoot all station sales, ticketing, baggage

and cargo related problems. Prepare and research all station oversale reports, weekly

missing ticket reports, Station record keeper.

Accounting Lead: Manage 30 cashiers at EWR Hub sales accounting. Interface with

airport Top Management, scheduling, overtime and performance management, behavior

counseling and confidant, Proficient with all airline accounting, airline audit, bank

reconciliation, ARC reports, agency debits, credit memos, and AP/AR proficiency.

Banking: Sales and Services Associate; Bank Cash Management; Head Teller, Respect

Champion.

Sales Representative: Manages business relations with top corporate travel partners,

implements sales strategies to maximize market share, generate revenue increment based

on analyzing requests and present market situations. Client services resolution.

Operations: Proficient with all airline operations, gate management and functions-pre

and post departure, operations communications, loads, station controls, safety, meet and

operate jet bridges, open and close airplane doors.

Training & Ticketing: Manages, Supervises, and Train new employees, Issue and

control all Airlines manual travel related documents, senior flight attendant.

Customer Service and Communications: Excellent leader, supervisor, manager, coach,

motivator, and presenter, excellent communicator and listener, superior writing skills,

great problem solver, and excellent multi-tasking capabilities.

Office Skills: File, type, answer phones, operates all office equipment, procure, team

focus, confidant, able to get along with all co-workers and management.

Computer Skills: Proficient with ADMS, Shares, eTA and attendance, Web Accounting,

Cargo Trac, FSIR, CSV, ETC, Quik Res, SABRE reservations systems, Microsoft Office,

Lotus Notes, PowerPoint, Word, MS Project, Excel, and Access, etc.

Volunteer Work: BWI March of Dimes Team Captain since 2007, enjoy helping senior

citizens, counsels and motivate family, friends and co-workers.

EDUCATION

2010 to Present: Strayer University, Pursuing BA in Business Administration

2002 to 2004: Berkeley College, AAS Degree, International Business, GPA 3.75

AWARDS

Graduated high honors, National Deans List, National Honor Society “Phi Theta kappa”,

“Winning with People" award British Airways 1989, Perfect Attendance Awards with

American Airlines and Continental Airlines. Awarded Continental Airlines highly coveted

station award; “Outstanding Audit 2007”. Awarded numerous “Service Star” awards with

JPMorgan Chase.

DEMONSTRATED STRENGHS

Well organize, professional work habits, relates well with co-workers, customers,

authorities, and most important management, experienced trainer, excellent manager and

supervisor, work well independently and as a team player, meet deadlines and all budget

projections, very ethical, strives for excellence, and always exceed expectations.

References available upon request

Contact this candidate