Human Resources Manager

ERNIKA L. JONES

Home: 773-***-**** Business: 312-***-****

PROFESSIONAL SUMMARY

My professional experiences have afforded me the opportunities to

develop and obtain valuable knowledge from a number of diverse

disciplines, including human resources and project management. I am a

highly motivated individual that thrives in deadline-driven

environments and enjoys challenging work that provides opportunities

to demonstrate creative talents. I have demonstrated the ability to

implement process improvements and actively contribute to the team's

performance through strong leadership capabilities.

RELEVANT WORK EXPERIENCE

City of Chicago - Department of Revenue, Street Operations

September 2001- present

Project Coordinator

. Serves as the division liaison to DHR for hiring processes while

ensuring compliance of all City regulations.

. Prepares monthly matrix for parking enforcement unit providing

production statistics and justifications for increases/decreases.

. Responsible for daily CATA (timekeeping system) transactions,

supervising all division editors, as well as resolving payroll

issues.

. Served as acting Manager of Parking by supervising parking

enforcement staff, addressing production and performance

measurement issues, conducting bi-weekly staff meetings, creating

policies, interpreting City ordinances, and meeting with various

aldermanic staff on enforcement issues. While serving as the acting

Manager, ticket production was 20% higher than 2005 statistics.

. Coordinates and conducts CATA training for all staff, making

certain of compliance with Department of Finance and DoR policies

as it relates to editing.

. Division liaison to DHR regarding duty disability, FMLA and leave

of absences.

. Participates in the interview/selection process of Parking

Enforcement Aides and Field Supervisors.

. Manage multiple projects and/or programs to ensure efficiency and

effectiveness.

. Investigated and addressed grievances.

. Interpret human resources policies and procedures to management.

. Worked with DHR and DoR personnel to coordinate on-site sexual

harassment training for employees.

. Involved in managing personnel matters including discipline,

training and performance evaluation.

. Interviewed and selected candidates for both Parking Enforcement

Aide and Field Supervisor positions.

. Researched and developed proposals for the implementation of new

programs to improve parking operations.

. Analyzed record keeping systems, forms control, office layout,

personnel and budgetary requirements, and performance standards to

create new systems or revise established procedures in order to

increase operating efficiency.

. Served as project lead for the installation of the Autocite

(citation issuance) system at satellite sites.

. Project lead on training of Chicago Police Department for

Autocites; assisted with development and dissemination of training

manual.

Donald Bruce and Company February

1999 - February 2001

Human Resources Generalist

. Established a school-to-work program with several communities

throughout the Chicago metropolitan area.

. Recruited and screened potential exempt and non-exempt candidates

for multiple level positions; and conducted exit interviews.

. Researched and recommended specific food vendors for improved

quality, resulting in higher quality and cost effectiveness.

. Developed job descriptions for various positions and extended

offers of employment.

. Serve as first line of contact on various employee/labor relation

issues by providing guidance on management on contract guidelines.

. Administered and updated group benefits, assisted in planning and

designing benefit programs.

. Facilitated all employee/benefit orientation and served as the

company's liaison to benefit providers.

. Served as project lead for team that negotiated new 401(k) contract

and assisted with the development of the plan guidelines.

. Partnered with ADP to develop a personalized tracking system for

benefit, payroll, and various tax reports.

. Served as first line of contact on various employee/labor relation

issues by providing guidance on management on contract guidelines

ADDITIONAL EXPERIENCE

Universal Elevator Co., Inc.

September 1995 - October 1997

Human Resources Generalist

EDUCATION

B.A. of History, University of Illinois at Urbana-Champaign, May 1995

TECHNICAL SKILLS

MS-Office 2000 Suite- Access, PowerPoint, Excel, Word, Outlook,

Project, KRONOS Timekeeper Central, ADP Payroll for Windows and Report

Smith, Internet Explorer 6.0, Netscape Navigator 5.0, Lotus Notes R5,

Groupwise, CSR/311 System, Visio

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