Customer Service Manager

Allen F. Wuebben

*** ******** *****

Kettering, Ohio 45429

937-***-**** cell

937-***-**** home

Email: *******@*****.***

Experienced Print Production Manager with Proven Results

I am an experienced print buyer with a passion for planning, producing and

delivering print communications. I enjoy managing procurement plans and

making decisions necessary to purchase marketing materials and delivering

on those needs in a timely and cost effective manner. I continually

challenge myself for ways to improve cost efficiencies, while following

standard procurement practices. I have a proven track record managing

tight production calendars while defining specifications, price, quality,

delivery and communication expectations. My graphic design and marketing

background have enabled me to find ways to alter specs to be most efficient

and economical for the entire creative team.

Professional Experience:

4over.com Incorporated, Dayton, OH

National Trade Printer of Offset, Digital and Large Format

Team Lead - Customer Service/Sales, Eastern Division 2009 - Present

- Establish, hire and train the eastern division team of (10-13) customer

service representatives including phone, on-line chat, troubleshooting and

shipping in delivering superior customer satisfaction to trade printers

- Represent customer needs for five satellite facilities and lead team

communications with corporate headquarters in California

- Manage customer expectations and escalated issues regarding quality and

deliverables to produce an excellent customer service resolution

- Create and communicate product brand, improvements and developments to

customers and associates

NewPage Corporation, Dayton, OH

$4 Billion Leader Coated Commercial Paper

Account Representative - Midwest Division 2008 - 2009

- Manage customer relationships and expectations including customer visits

with paper merchants and identifying strategies to build and increase sales

activity

- Collaborate with customers and internal departments regarding new and

existing

orders including technical concerns, stock orders, inventory, franchising

and special make orders

Excellence In Motivation, Dayton, OH

$125 Million Incentive Marketing Group

Manager of Print Communications and Sourcing 2006 - 2008

- Inspire and co-lead marketing communications group (5-8 individuals)

including hire, train, process improvements, budget requirements, reviews,

prioritizing & assigning marketing assignments, team building, weekly

production meetings & reports, proofreading and proposal preparation

- Established and ensured standard SOP's and compliance of legal

purchasing policies, the use of preferred suppliers; administered purchase

orders in agreement with confidentiality and proprietary information

Excellence In Motivation, Dayton, OH

Integrated Solutions Manager 2004 - 2006

- Managed a four million dollar loyalty direct marketing program for Toyota

Financial Services, increased and developed cost efficiencies leading to an

increase in profit margin by 5-10% annually.

- Collaborate with marketing and internal departments to develop print

materials for programs of various sizes including small personalized sales

kits, Point of Purchase displays, large format and direct mailings of up to

500,000+ pieces

- Directed extensive national Request For Information (RFI) process for

print and direct marketing services, including initial contacts, review of

responses, follow-up interviews and facility tours

Excellence In Motivation, Dayton, OH

Print Production Specialist 2003 - 2004

- Organized and developed print communications department

- Developed quality production standards and mailing procedures

- Monitor project spec requisitions, quotes, and conduct press approvals

- Validate accurate pricing, quality and issue purchase orders

Mail-Well Print Group (currently dba: Cenveo), Dayton, OH

National Network of Commercial Printers and Envelope Manufacturers

Account Coordinator - National Accounts, on-site at NCR Corp. 2000 - 2002

- Represented Mail-Well, NCR's only preferred commercial print supplier, as

an on-site consultant to NCR marketing print buyers and the local design

community

- Partnered with NCR in establishing a Print Management Program, saving NCR

$228,000 in year one and over $550,000 in year two

- Managed multiple, deadline-driven print projects for commercial printing,

envelopes, labels and forms within the North American Mail-Well network

- Coordinated and participated in client meetings, presentations, Mail-Well

national account meetings, plant tours and press checks

- Forecasted, quoted, invoiced and managed monthly and quarterly reports of

sales

Kearns Communication Group, Dayton, OH

Production Manager 1999 - 2000

WCH Marketing, Dayton, OH

Production Manager 1996 - 1999

Behr Design Corporation, Sidney, OH

Art Director 1992 - 1996

Communication Concepts, Toledo, OH

Production/Design 1990 - 1992

Education and Training:

Bowling Green State University, Bachelor of Fine Arts in Graphic Design -

1990

Additional: Dale Carnegie Management Seminars, On-Line Print Buyers

Conference, Print Expo, Dayton Ad Club, Wright Management Training, United

States Postal Seminars, Price Negotiation Conferences, Advanced Excel, SAP

Ordering system

References available upon request

Contact this candidate