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Customer Service Manager

Location:
Williamsburg, VA, 23185
Posted:
August 31, 2010

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Resume:

David L. Coleman

*** *** *****

Williamsburg, Virginia, 23185

Phone: 757-***-**** / Email: ablmt0@r.postjobfree.com

Cell: 757-***-****

Summary of Qualifications:

A dynamic management professional with over twenty-five years of

departmental operations, employee development and supervisory management

experience. A very capable individual who possesses the skills to lead

others by example and create the motivation necessary to support employees

while they perform their duties correctly the first time.

Experience:

Fugro Roadware

Field Technician, Mississauga, Ontario, 3/2010-present

Responsible for the data collection of road surface conditions for local

state DOT's. Operates lasers, computers and cameras, while collecting

highway road surface conditions. Processes end of day data and uploads to

corporate office.

Baker Installations

Technical Supervisor, Virginia Beach, Va. 4/2008-5/2009

Responsible for the supervision of ten contract technicians who performed

video, data, and voice installations for Cox Communications in the Virginia

Beach franchise area.

Cableview Communications

System Coordinator, Woodbridge, Va. 2/2007-4/2008

Responsible for the daily operations of a Regional-Employee based

contractor for Comcast in the Woodbridge area. Supervised over twenty

contract technicians who performed video, data, and voice installations.

Was responsible for the supervision of office manager, technical

recruiter/trainer, dispatch, and warehouse personnel.

Bankers Life and Casualty

Licensed Insurance Agent, Norfolk, Va. 5/2005-2/2007

Presented and sold life and health products to qualified prospects.

Provided prompt customer service to clients and assisted them with their

individual issues and concerns in a professional manner.

Adelphia Communications (Formerly Tele-Media Company)

Technical Supervisor, Prince George, Va. 6/2001-2/2005

Responsible for the daily technical operations of 822 miles of

hybrid/coaxial broadband plant. Led twelve technical employees and ten

contract labor installers and held them accountable for reliable customer

service. Was also responsible for the supervision of dispatch and warehouse

personnel. Was specifically hired to restructure entire technical

department and to develop ten inexperienced technical employees into

capable broadband technicians.

AT&T Broadband (Formerly Media One and Continental Cablevision)

Digital Operations Manager, Richmond, Va. 6/1980-12/2000

Spearheaded launch of digital video service in the Richmond/Henrico area in

less than four months. Oversaw all aspects of the project including vendor

deadline, billing interfacing, training for customer care, technical and

installation personnel. Organized methods and procedures for warehousing,

customer care and technical provisioning and staging of digital converters.

David L. Coleman

Page 2.

-Technical Operations Manager

Led a team of five technical supervisors to insure high quality reception

to over 144,000 Richmond/Metro broadband customers.

-System Manager, Williamsburg, Va.

Provided leadership and guidance for forty employees that were responsible

for delivering excellent customer service and complete customer

satisfaction of two separate cable television franchises. Was responsible

for the profit and loss budgets between the two systems and held

accountable for obtaining yearly-targeted revenue goals.

Military:

U.S. Navy, In-Flight Avionics Technician, Moffett Field, Ca. 1/1974-1/1978

Maintained, calibrated, and performed scheduled maintenance on all

communication, navigation, radar, sensor and weapon systems aboard a P3-C

anti-submarine aircraft. Performed squadron duty watches and supervised

shop of technicians dedicated to perform avionic repairs on all squadron

aircraft. Was promoted to rank of Aviation Anti-Submarine Warfare

Technician 2nd Class Petty Officer (E-5) in 1977.

Education:

Attended J. Sargeant Reynolds Community College, Richmond, Va. 1978-1980.

U.S. Navy Avionics A, B, and C Schools; Certificates in Electronics and

Electricity, Memphis, Tn.

Magnavox Training Seminars; NCTI Installer Course; NCTI Technician Course;

NCTI Fiber Optic Course; Seicor Fiber Optics Course.



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