Customer Service Data Entry
Resume:
Sha’Laya L. Sheffield
Rancho Cucamonga, CA 91730
Email: ****************@*****.***
Objective:
To obtain a position where my skills will assure the integrity of the company, thereby being responsible for a wide variety of
specialized procedures and processes
EDUCATION:
6/2006 Banning High School, Banning, Ca- Diploma
Honor roll (8 years), president awards, 3.8 overall GPA, Who’s Who
America Scholar
9/2007 -Present Argosy University, San Bernardino, CA to obtain a
Bachelor's Degree in Psychology, Major: Entertainment Law with a concentration
in Business Law, currently have approximately 105 units completed
EMPLOYMENT HISTORY:
05/2009-present Collector, A.R.S. National Services, Rancho Cucamonga, CA
Perform heavy outbound and inbound calls, heavy data entry including notating information and conversations. Perform great
customer service. Skip tracing with major websites and agencies. Working a dialer system. Provide a high quality service
by actively listening to customers concerns. Negotiating settlements and pay-off including balances in full with debtors. Team-
Oriented and self sufficient to assist, lead and work with colleagues to successfully achieve goal and expectations on a monthly
basis.
5/2008-3/2009 Data Entry Operator II, Riverside County Registrar of Voters, Riverside, CA (Temp assignment
completed)
Perform heavy voter registration data, input customers’ information due to registering for the upcoming election, scanning
ballots, filing papers in correct order, Performs related clerical work; may perform simple data entry system console, answer
phones regarding polling places and registration
10/2007–4/2008 Sales Representative, Wireless That’s It/Verizon Wireless, Ontario, CA
Provides technical assistance to customers, process customer transactions, answer routine questions in person or over the
telephone and advise customers on their accounts and questions regarding company requirements and equipment, ensure
compliance with established company procedures, explain programs to fit customer needs, solicit, promote and meet company
sales goals, exhibited great customer service and people skills, update and maintain records by posting information to customer
accounts, provide high quality service at all times by actively listening to concerns of customers to determine an appropriate
solution, prepare employee work schedule, heavy cash handling
6/2005-9/2007 Receptionist/Clerk, State of California Social Security Administration, Banning, CA
Exhibits great customer service and people skills; counsel and interviewed applicants/recipients in specific situations requiring
interpretation of policies, retirement, benefits and other matters by phone and one-on-one; update and maintain confidential
records by posting information to an automated state computer system, heavy data entry; devise and implement procedures
necessary to maintain department functions and initiate necessary actions in accordance with state mandated policies and legal
requirements; initiate and prepare necessary forms, applications and letters, perform relief duties as required such as reception,
researched assigned projects and prepared reports for company use
ABILITY TO:
Work as a team member providing valuable service; Perform responsible technical duties requiring independent judgment,
initiative, and procedural accuracy; Perform simple clerical work and learn standard office operations and procedures, to perform
high quality of Microsoft Word, Excel; Perceive established department goals and objectives and work to ensure their fulfillment;
Interpret and apply policies and regulations; Acquire technical and procedural information and terminology; Understand and
carry out oral and written directions; Establish and maintain an effective working relationship with those contacted in the course
of work; Work with minimal supervision; Organize tasks, set priorities, maintain work pace; Analyze office problems and devise
a workable solution; Work well in an environment that includes frequent interruptions and requires attention to multiple tasks
simultaneously
Contact this candidate