Customer Service Sales
Resume:
Candice Rauch
Virginia Beach, VA 23453
ablmsd@r.postjobfree.com
EXPERIENCE
June 28, 2010 - currently employed
Adecco Temporary Agency, Virginia Beach, VA
Customer Service Representative
. Handling incoming calls from Verizon customers
. Addressing any concerns the customer has regarding their bill
. Up selling new products to better enhance the customer's need
. Multitasking in a fast paced environment
. Providing Superior customer service and always thanking the customer
June 1, 2008 - May 27, 2010
Estee Lauder Companies, Virginia Beach, VA
Makeup Artist, Retail Sales
. Assessing each customer needs
. Listening to the concerns of each customer
. Providing top-notch service to customers for continued business
. Being flexible to fit the business need
. Exceeding weekly goals
. Handling supervisory duties
Accomplishments:
. Awarded bonuses after a year being with the company
. Recognized as one of the top performers within the region
Oct 16, 2000 - May 27, 2008
Chubb Group of Insurance, Chesapeake, VA
Property Claims Adjuster
. Handling personal and commercial line claims
. Making same day contact after notification of the loss
. Receiving and handling inbound phone calls
. Thorough investigation on all claims
. Review of coverage and making decision
. Quickly identifying concerns or problems with a file
. Precise & proficient claim handling
. Negotiating as needed
. Ongoing follow-up with contractors, agents or vendors involved
. Knowledgeable on all State requirements and regulations
. Quick and fast settlement when applicable
. Proper closing of the claim on time
. Including a Thank You letter with settlement
Accomplishments:
. Recognized as one of the top performers in my department
. Mentored new-hires that started with the company
Awarded yearly and "spot" bonuses
May 16, 1998 - Oct 14, 2000
Geico, Virginia Beach, VA
Auto Sales Agent
. Receiving inbound phone calls
. Selling auto insurance to perspective buyers
. Meeting weekly and monthly sales goals
. Educating customers on their customized auto policy
. Providing the customer with outstanding service
EDUCATION
Indian River High School, Chesapeake, VA
High School Diploma
RELATED SKILLS
. Strong organizational and detail-oriented skills
. Well regarded for interpersonal, written and oral communication skills
. Effectively handles multiple tasks simultaneously
. Demonstrated ability to acquire and apply knowledge rapidly
. Microsoft Word and Excel proficient
. Independent; works with minimal supervision and contributes to a team
Contact this candidate