Customer Service Sales

Jeff Hughes

*** ** ******* ***** (***)

***-****

Lee's Summit, MO 64063

************@*****.***

QUALIFICATIONS SUMMARY

Director of Sales executive with experience focused on general management

of Industrial Equipment sales and customer service. Key strengths lie in

consistent record of producing high quality results using capabilities in

packaging/labeling concept design, strategic planning, project management,

developing inter-department collaboration, team-building and clear

communications. Demonstrated strengths in assessing opportunities,

implementing key initiatives, measuring critical process metrics and

tailored action plans to achieve results. Documented performance record of

producing sales and customer satisfaction results that benefit the

organization.

PROFESSIONAL EXPERIENCE

Koch Equipment LLC, Kansas City, Missouri

1997-April 2010

Director of Sales (2004-April 2010)

Led global equipment sales and technical support for direct and

distributorship business channels. Duties included achieving annual sales

of over $17M, establishing annual sales goals by department to meet P&L

plan, recruiting and staffing, compensation and incentive agreements for

the sales and service staff. Led the development and ownership of

relationships with senior level decision makers; managed strategic

planning, negotiated and managed distributorship agreements and contracts

with key stakeholders, conducted in-depth analysis of results with clients

and internal departments to measure performance and impact of sales and

marketing initiatives, managed GSA government contract, developed U.S.

government RFQ bid proposals, established finished goods inventory

standards.

. Realigned our strategic initiatives and maintain sales profits at the

budgeted plan in spite of the recent economic downturn.

. Pioneered the development of two new OEM divisions from the ground up

resulting in 50% annual year-over-year growth that now exceeds $3M

annually.

Packaging Equipment Product Line Manager (2000-2004)

Managed the sales team for the Packaging Division, provided direct

interface with distribution channels such as Cryovac Sealed Air and

UniSource, maintained GSA government contract to include annual price

increases, collaborated with engineering and marketing to provide data for

product enhancement, cost reduction initiatives and new product

development, and led the quality control initiatives to ensure customer

satisfaction.

. Increased annual sales of the packaging equipment division by 20%.

. Collaborated with the IT department to tailor and integrate the

Infor CRM data management system to maximize efficiencies with the

opportunity and customer service pipeline.

Senior Technical Service Rep (1997-2000)

Provided field level technical support by installing, commissioning,

troubleshooting, and repairing of automated high-speed labeling systems,

industrial vacuum packaging systems, modified atmosphere tray sealers, and

hydraulic and vacuum filling systems. Established operational and safety

training guidelines to be used during installation and commissioning of all

equipment.

. Designated as the technical liaison for all foreign suppliers.

Responsible for ensuring that the equipment provided met all US

electrical and safety standards while maintaining key collaborative

alliances.

. Provided world-class customer service and was designated by some large

companies such as Armour Swift Eckrich as their preferred technical

support rep from Koch.

Rollstock Inc. Independence, Missouri

1995-1997

Senior Technical Service Representative (1995-1997)

Provided field level technical support by installing, commissioning,

troubleshooting, and repairing horizontal form, fill and seal or rollstock

thermoforming machines. Provided design improvement concepts to engineers

for prototype modeling.

. Rebuilt Multivac thermoforming machines and equipped with the

Mitsubishi PLC controls, Festo pneumatics and customized die sets.

Trans World Airlines, Kansas City, Missouri

1989-1995

Aircraft Refinishing (1993-1995)

As part of the refinish team my responsibilities were to strip and paint

the commercial aircraft as part of the overhaul.

. Attained the OSHA HAZWOPER Hazmat certification for emergency

response, confined space, DOT hazardous materials.

Airframe & Powerplant Mechanic (1989-1993)

Applied my FAA Airframe and Powerplant certification to overhaul wide-body

aircraft at the TWA overhaul base. Some of the duties included: Boeing 747

and Lockheed L-1011 Landing gear and flight control removal, installation

and rigging, hydraulic and pneumatic component repair.

Eastern Metro Express St. Croix, U.S.V.I

1988-1989

Flight Line Mechanic

Provided complete maintenance, to include troubleshooting, repair and

inspection of the DeHavilland twin turbo-prop aircraft.

United States Air Force, Davis Monthan AFB, Tucson Arizona

1983-1987

Aircraft Maintenance Technician (Crew Chief)

. Attended Non-Commissioned Officer Leadership Training

EDUCATION

University of Phoenix, Kansas City, Missouri

Community College of the Air Force, Davis Monthan AFB, Tucson Arizona

Pima Community College, Tucson Arizona

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