Administrative Assistant Medical

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Fallon Smith

8925 Great Harvest Dr.

Home: 661-***-**** Cell: 661-***-****

***************@*****.***@yahoo.com

Entry Level Administrative Assistant

Profile

Administrative assistant offering proficiency in Microsoft Office programs. Strong planner and problem

solver who readily adapts to change, works independently and exceeds expectations. Able to juggle

multiple priorities and meet tight deadlines without compromising quality.

Education

Santa Barbara business college Bakersfield, CA

Relevant Courses:

Human Relations

Keyboarding I

Speech Communication Skills

Professional Resource Development

Computer Concepts

Introduction to Business

Group Dynamics

General Psychology

Key Skills

Office Skills: Activations Collections Front Desk Reception

Accounting Executive Support

Database Calendaring Travel Coordination

Administration

Computer Skills: MS Word MS Outlook MS Publisher

MS Excel MS Access FileMaker Pro

MS PowerPoint MS Project Windows

Experience

Customer Care Receptionist/ K.C.N.M.G, 2008 to 2009

Asst. / ACS

Bakersfield, CA

Handled multifaceted clerical tasks (e.g., data entry, filing, medical records and co pays) as the

assistant for Kern county neurological medical group as well as the US Department of Education.

Maintained database and ensured the delivery of premium service to students. Quickly became a

trusted assistant known for “can do” attitude, flexibility and high quality work.

Highlights:

Operate telephone switchboard to answer, screen and forward calls, providing information, taking

messages and scheduling appointments.

Rebecca Laszlo – Page 1

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Perform administrative support tasks such as proofreading, transcribing handwritten information, and

operating calculators or computers to work with pay records, invoices, balance sheets and other

documents

Greet persons entering establishment, determining nature and purpose of visit, and direct or escort

them to specific destinations.

Hear and resolve complaints from customers and public.

File and maintain records.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Schedule appointments, and maintain and update appointment calendars

Can establish and maintain customer activations with or without cross sell and up sell capabilities

offering a positive, knowledgeable and engaged voice to welcome new customers.

Processes to achieve optimal results in outbound collection calls or web enabled payments.

Focusing on solving any issues at hand, but also on seizing the opportunity to reinforce the

relationship through up sells or cross sells.

Rebecca Laszlo – Page 2

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