Manager Customer Service
Resume:
Mr. Brian Shaw
TSA Associate
Arizona State University
ECB
Tempe, AZ. 85287
*******@*****.***
*****.*.****@***.***
To whom it may concern:
I enjoy my career in Information Technology, and within my career I bring over 15 years of
computer and electronics experience. I have an understanding of electronics that many others do
not have. I have a wide variety of knowledge and experiences that I add to the team. I have
contracted my services to large companies such as Boeing, Honeywell, Dell, Cox, and PetSmart.
Within these companies I have setup new computers, reimaged computers using Ghost,
maintained and replaced broken and damaged equipment, peripherals and audio visual
installation and setup. I am truly in my element when I have full customer interaction and able
to troubleshoot completely. I can explain computer functionality and problems so that they are
understood by technical and non-technical users alike. I also take the opportunity to teach the
users about their products. I work strongly independently and as a team member I am a valuable
addition to any group.
Included is a copy of my resume, which details my qualifications further for this position. I look
forward to hearing from you regarding the Helpdesk Desktop Support position.
Thank you for your consideration.
Sincerely,
Brian Shaw
6049 E. Fairfield St.
Mesa, AZ. 85205
******@*****.***
*****.*.****@***.***
Brian Shaw
6049 East Fairfield Street
Mesa, Arizona 85205
Home Phone number: 480-***-****
Email: *******@*****.***
PROFESSIONAL PROFILE
Information Technology. Application. Desktop. Support. A+. Troubleshoot. Hardware. Software.
University. Sate. Government. Microsoft. Office. MCP. DOS. 2000. XP. Vista. UNIX. LINUX. Cisco.
Ghost. Customer Service. Motivated. Team. Individual. Dell Certified. Servers. Data Center.
Enterprise Applications.
EXPERTISE SUMMARY
• Over 15 years of computer experience.
• Troubleshoot printers and computer hardware / software problems.
• Act as a service support leader between customers and vendors to resolve problems.
• Cable servers, racks and switches.
• Replace hardware for customers in laptops and desktops.
• Install software for end users as needed.
• Re image desktops and laptops for end users using Ghost.
• Install and troubleshoot Blackberry software and synch desktop manager.
PROFESSIONAL EXPERIENCE
• Tech Support Analyst Ass, Arizona State University, Tempe, AZ.11 / 07 to Present.
• Field Service Technician, QualxServ, Mesa, AZ. 03 / 06 to 10 / 07.
• Desktop Support, eTelecare, 12/06 to 01/07.
• Break/Fix Technician, Manpower Professional, 08 / 05 to 02 / 06.
• College Student Mesa Community College, 01 / 04 to 08 / 07.
• Spokes Model / Movie Extra / Production Assistant, MovieWork Now, 10 / 04 to 02 / 07.
• Cable Technician, CCI, 08 / 02 to 01 / 04.
• Help Desk, TEK Systems, 07 / 02 to 07 / 02.
• PC Technician, TEK Systems, 03 / 02 to 05 / 02.
• Break/Fix Support, TEK Systems, 12 / 01 to 03 / 02.
•
EDUCATION
Formally educated with a 3 Associates Degrees.
Trained in: Microsoft, Cisco, LINUX, Electronics, and welding.
CERTIFICATIONS
• A+ certified. Verification # BC3DTT3465
• MCP: Verification # 1916957
• Dell DCSE # 436990
• Amateur Radio (Ham) licensed, Call sign: KE7MMU
Brian Shaw
6049 East Fairfield Street
Mesa, Arizona 85205
Home Phone number: 480-***-****
Email: *******@*****.***
PROFESSIONAL REFERENCES
Support Systems Analyst OPS Applications Support
Colleen Covey
Arizona State University
520 East Orange Street
Tempe, Arizona. 85287
Manager
Leslie Losier
QualxServ
836 North Street
Tewksbury, Massachusetts. 01876
Manager
Patrice Farner
MovieWorkNow
2633 East Indian School Road
Phoenix, Arizona 85016
Contact this candidate