Manager Medical

Michelle Ruesga

*** *. ******* ****** # *** Chula Vista, CA 91911

805-***-**** (C)

**************@*****.*** 619-***-**** (H)

ADMINISTRATION MANAGER / SUPERVISOR

Over 13 years managerial experience in various occupational fields.

Personable professional whose strengths include cultural sensitivity and an

ability to build rapport with a diverse work force in multicultural

settings. Managed and trained between 2 to 10 personnel. Utilized multi-

tasking, administrative and organizational skills to prepare long and short

term training requirements, coordinate meetings and review correspondence

for accuracy, correctness and distribution. High degree of detail

orientation; problem-solver who can generate workable solutions and resolve

complaints. I am a results driven achiever and have the innate ability to

identify, scrutinize, improve and streamline complex work processes.

PROFESSIONAL EXPERIENCE

Assistant Floor Supervisor, T.G.I. Friday's

3/09 - 2/10

Food Service 165 N. Moorpark Road

Thousand Oaks, CA 91360

. Supervises, coordinates, trained and evaluates work of 4 to 12 food

service employees in preparing and serving food, and cleaning

facilities and utensils in a production kitchen

. Interacts with personnel and the public utilizing effective conflict

resolution techniques to ensure customer satisfaction

. Oversees and participates in the preparation and serving of food

. Ensures that established sanitation and safety standards are

maintained

. Maintains required records including inventory and income/expense

. Forecasts and plans the purchase of food, supplies and equipment

. Oversees and/or participates in menu planning

. Responds to customer preferences and industry trends to plan menus

that encourage participation in

the lunch and dinner programs

Front Office, Authorization West Coast Ear, Nose and Throat

8/03 - 5/08

and Pre-Certification 301 S. Moorpark Road

Manager/ Receptionist Thousand Oaks, CA 91360

. Supervise and train between 2 to 10 new employees in medical front

office procedures and responsibilities

. Utilized conflict resolution techniques for difficult and demanding

patients

. Provide pre-certification technical guidance for 5 medical practices

. Maintain liaison with various medical insurance companies, i.e.,

Health Net, Blue Cross/Blue Shield, Cigna, TriWest, Regal Medical,

etc.

. Created, managed and updated over 500,000 medical charts and records

in a five year period

. Lead and coordinate day to day operations

. Effectively communicate information orally and in writing to senior

and team members

. Triaging incoming calls in a professional manner

. Troubleshoot and maintain computer hardware for 4 offices (15

computers)

. Data entry of patient demographics

. Managed and appropriately dispersed "petty cash" budget

Licensed Fire and Casualty Nielsen Insurance Group

2/96 - 5/03

Broker/Agent, Administrative 4165 E. Thousand Oaks Blvd

Assistant/Receptionist Westlake Village, CA 91362

. Operate personal computer to compose and edit correspondence and

memoranda from verbal direction, and from knowledge of established

policies; prepare, transcribe, compose, type, edit, and distribute

agendas and minutes of meetings.

. Managed inter-office postal services

. Provide administrative/secretarial support such as answering

telephones, assisting visitors, and resolving and referring a range of

administrative problems and inquiries

. Maintained database for initial and recurring insurance policies with

100% accuracy

. Managed and dispersed direct bill commissioning funding budget of

$100,000

. Conducted banking services

. Managed and maintained accounts payable program

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors

SPECIALIZED TRAINING

Type 40 WPM

Advanced Medical Record Certification Course

Fire and Casualty Broker Agent Certification

**REFERENCES AVAILABLE UPON REQUEST**

Contact this candidate