Customer Service Project

James Slagle

*** ***** *** ****** - ***. ***B, Waco, TX 76706 540-***-****

*****.*.******@*****.***

Objective

To apply my education, technical & electronic project experience, in

the position of a Computer Hardware Technician to share innovative

ideas, complete projects quickly and efficiently, and improve customer

satisfaction.

Education

Associate of Applied Science degree - Computer Electronics Engineering

Technology

ITT Technical Institute, Norfolk, VA

Graduate Jun. 2010

( AC/DC Electronics ( Control Systems (

Electronic Devices

( Digital Electronics ( Communication Systems (

Networking Concepts

( Microprocessors (Computer Programming

Accomplishments:

( Received Honors for the 2009 summer quarter for maintaining a

GPA of 3.5 or higher

( Received Highest Honors for the 2008 fall, 2008 winter, and

2009 winter quarters for maintaining a GPA of 3.8 or higher

Summary of Proficiencies

( Skillful in using Windows 2000/XP, Vista, Microsoft Office

(Word, PowerPoint, Excel, Outlook)

( Proficient in operating oscilloscopes, digital multi-meters,

and Programmable Logic Controllers

( Experienced in operating general hand tools, power drills, and

soldering irons

( Excellent written and oral communication skills

( Successful as a team member, on an individual basis, and with

a variety of management styles

Electronic Project Experience

Traffic Control System - ITT Technical Institute

Active team member that analyzed a four-way traffic light that

utilizes an 8051 Microprocessor, dissected the program written

in assembler code, and compared the code to a schematic,

designed a PowerPoint and gave a presentation explaining the

gathered information.

Electronic Dice - ITT Technical Institute

Constructed an electronic dice that integrates various resistors

and capacitors, LED's, Integrated Circuits, a push button, and a

9-volt battery on a circuit board by using a soldering iron.

Completed the project in two hours by following a schematic and

detailed instructions.

Microphone and Speaker using Fiber Optics - ITT Technical Institute

Built a communications device that uses fiber optic cables, a

microphone, a speaker, various resistors and capacitors, and a

slide switch to alternate inputs between the microphone and a

preset tone. Used a soldering iron to integrate the components

on a circuit board and completed the project within two hours.

Programmable Logic Controller Operation - ITT Technical Institute

Solved/designed circuits to control the operations of various

control systems by using RS Logix' different components

(counters, timers, latches, input switches, and output devices)

and a Programmable Logic Controller.

Direct Customer Service Experience

Portable Electronics Customer Specialist

Best Buy, Waco, TX

Nov. 2009 to Present

Interact with customers to provide and process information in

response to inquiries, concerns and requests about products and

services, and work as a member of a team to professionally

merchandise product

( Received Employee of the Month for March 2010

References for

James Slagle

Dr. John H. Spurlin, Instructor - School of Electronics Technology

ITT Technical Institute

863 Glenrock Road, Suite 100

Norfolk, VA 23502

757-***-**** **********@*********.***

Mr. Chuck Crew, Chair - School of Electronics Technology

ITT Technical Institute

863 Glenrock Road, Suite 100

Norfolk, VA 23502

757-***-**** *********@***-****.***

Mr. Benjamin Atienza - Portable Electronics Supervisor

Best Buy

217 Independence Boulevard

Virginia Beach, VA 23462

757-***-**** ************@**.***

Mr. Brandon Entsminger

1059 Orange Street

Buena Vista, VA 24416

540-***-**** *******.**********@*****.***

Mr. Nicholas Santomassimo

183 Fanny Barger Road

Natural Bridge, 24578

540-***-**** *************@*****.***-****.***

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