Engineer Information Technology

Adriaan Klaassen

*** ******* **. *** ***, Hoboken, NJ 07030 ~ 732-***-**** ~ ***************@*******.***

Technical Expertise

Hardware: All makes/models of Desktop PC’s, Laptops, Integrated Hardware and Peripherals; Printers (network

and local), Scanners (network and local), NIC/Wi-Fi/Broadband Cards, PDA/Blackberry, Tandberg Video

Conferencing.

Software: Windows 98/2000/XP/Vista/7, Windows Server 2000/2003/2008, VPN (Cisco), Norton/Trend/Sophos Anti

Virus, Postini, MS Office 2000, XP, 2003, 2007, SharePoint, IE 5.0+, Firefox, Citrix, SMS 2003, Microsoft

SCCM 2007, RSA Administration, Symantec Ghost, Market Data Products (Bloomberg, Reuters, Factset,

etc.)

Data/Voice: Cisco/Avaya VOIP, Avaya Integrated Management Portal, CAT 3/5/5e/6 Cabling, Lucent Definity Phone

Systems, HTTP, DNS, DHCP.

Admin: 2003 Active Directory Infrastructure, Blackberry Administration (BES), Multi Site File Shares, Network

Printers, Symantec BackupExec.

Experience

12/06 – 7/10: Endurance Specialty Holdings, Ltd., New York, NY

Information Technology Desktop Engineer / Systems Administrator

• Managed all aspects of IT Infrastructure within both Manhattan Endurance offices; responsible for all trouble

tickets, service requests and maintenance/admin.

• Solely responsible for ownership of all Desktop Support, Network/Server/Telecom Administration and vendor

relations (120+ users, including 8 of the 11 Endurance management team members).

• Participated as a member of the small team responsible for building out all aspects of IT Infrastructure in the new

Manhattan office (June ’07).

• Project lead on multiple IT Infrastructure projects aimed at streamlining processes and user education.

• Administered Active Directory: 600+ users, managed users/groups, Group Policy Management, DFS Admin.

• Administered Blackberry Enterprise Server for approximately 300 users.

• Managed BackupExec server and backup jobs on a daily basis, including media and off site process.

• Connected/managed all multi site video conferences internal and external to Endurance.

• Setup/maintained all phones/voicemail accounts in both Manhattan offices.

• Setup/maintained network printers and print queues across both Manhattan offices.

6/04 – 12/06: ING Investment Management, New York, NY

Information Technology Level 2 Desktop Engineer

• Provided Level 2 Desktop Support to all New York employees of ING Investment Management (Approx. 400

users) and ING Clarion (Approx. 250 users), as part of a 7 member team.

• Supported the Equity Investment Team, including high profile trading floor and research teams (100+ users).

• Administered 800+ user Active Directory environment for a prestigious global Fortune 100 corporation.

• Resolved an average of over 150 escalated trouble tickets per month, using Infra Customer Ticketing System.

• Participated in new, standardized Windows XP build rollout; including designing, testing and imaging/rollout of

new PC’s.

• Occasionally traveled to remote offices, to provide support and/or assist in new hardware rollouts.

2/03 – 6/04: eHire, Inc., New York, NY

Client: Deloitte & Touche LLP, U.S. Information Technology Call Center – East, Parsippany, NJ

PC/LAN Support Technician

• Provided direct, personal technical support to users dialing into the Call Center, including after hours

support.

• Personally answered an average of 40 calls per day and contributed to the Call Center average of 75%

first call resolution.

• Immediately determined the priority and severity of each call and resolved or escalated as necessary.

• Supported Microsoft Windows XP/2000/98 and Office Suite XP/2000/2003.

• Assisted with troubleshooting Aventail VPN and PAL dial up issues.

• Troubleshot network/internet connectivity outages.

• Set up and diagnosed problems with network and IP printing.

• Documented all stages of trouble calls and support actions/resolutions in the Vantive ticketing system.

5/01 – 2/03: New Brunswick Public Schools, New Brunswick, NJ

Desktop/Telecom Technician

Implemented and maintained a Novell client server environment for 2000+ users with 20+ interconnected

•

servers.

Analyzed computing environment and implemented technologies that saved over $20,000.

•

Retrofitted buildings with backbone Cat 5e network cables and re used existing legacy infrastructure for

•

efficient implementation of dynamic wiring needs.

Implemented Voice Over IP technology into existing network infrastructure.

•

Provided and facilitated technical support to teachers, administrators and students.

•

Resolved technical issues and troubleshot all PC related problems in the Microsoft Windows

•

XP/2000/NT/ME/98/95 environment.

Education

Information Technology, Bachelor of Science January, 2004 December, 2009

New Jersey Institute of Technology, Newark, NJ

Concentration: Management of Information Systems

Adriaan Klaassen – Page 2 Phone: 732-***-**** E mail: ***************@*******.***

Computer Science, Bachelor of Science (Pursued) September, 1996 December, 2001

RUTGERS, The State University of New Jersey, New Brunswick, NJ

Minor: Economics (Complete).

Extracurricular Activities:

9/06 – Current: Rutgers University Ice Hockey Assistant Coach/Scouting Director ; New Brunswick, NJ

Adriaan Klaassen – Page 3 Phone: 732-***-**** E mail: ***************@*******.***

Contact this candidate