Customer Service Quality Control

Eddie Czerny--CNS

**** ******* **** ***** *********, TN 37311

423-***-**** 423-***-**** *******@*****.***-****.***

Objective

To obtain a challenging position where professional growth can be achieved by providing an opportunity to apply

the hands-on experience I have gained through my education.

Computer, Networking & Related Abilities

Installation and setup of various network operating systems including Windows XP, Windows Vista, and Linux

operating systems as Fedora plus Ubuntu

Troubleshooting hardware and software problems in a wireless network environment.

Background in troubleshooting and solving problems using technical manuals.

Build, assemble and disassemble personal computer systems installing CPUs, CD ROMs, hard drives, floppy

drives, RAM, sound/video cards, network cards and modems

Utilize and configure computer software such as Microsoft Windows, Microsoft Word and Microsoft Office

including PowerPoint and Sun Virtual Machine

Ability to upgrade operating systems

Possess excellent customer service skills and ability to communicate

Work efficiently in both an independent and team atmosphere

Education

ITT Technical Institute, Chattanooga, TN Graduated Expected: September 2010

Associate in Specialized Technology Degree

Information Technology - Computer Network Systems

Work Experience

Orange Grove Center, Chattanooga, TN October 2008 to Current

Direct Care Staff

• Assisting mentally challenged clients in the immersion of social and community interaction.

• Ensuring the personal safety and overall well-being of clients.

• Daily implementation of client specific individual support plans (ISP’s).

Ranstad Temporary Agency, Cleveland, TN February 2008 to September 2008

Line Operator/Quality Control

• Running of automated production lines.

• Ensure production machines were running at quality specification required.

• Collect and test sample products to verify maximum quality meet the standards of the customer’s

requirements.

Aluma Kraft, Chattanooga, TN January 2007 to February 2008

Warehouse Assistant/ Delivery Driver

Pulling of merchandise for customer orders.

Home and state to state order delivery transfer

Operating of forklifts loading and unloading of shipments.

Operation of Freightliner single-axle truck and daily DOT logs

References

Available Upon Request

Contact this candidate