Customer Service Human Resource

Banita Bevineau

*** *. ****** **. ( Gilbert, AZ, 85233(

480-***-****( *********@****.***

Ten plus years of customer service, face to face and on the phone; Trained

new employees on processes and procedures; Daily staffing and scheduling to

meet internal and external commitments, Provided for executive

leadership, verbal, written and visual reports throughout the day keeping

fully them engaged. I have a Bachelors of Science in "business

administration" with a specialization in Human resource management,

presently; I am a graduate student, also specializing in Human resource

management.

Education

. Western International University, Associates of Arts Business

12/2006

. Capella University, Bachelors of Science in Business Administration

With a specialization in Human Resource Management

09/2009

. Capella University, MBA with a specialization in Human Resource

Management, expected graduation date

11/2011

Professional Organizations

. Society for Human Resource Management National Chapter

Active

. Valley of the Sun Human Resource Association Local Chapter

Active

*Diversity Committee

Professional Experience

Resource Management Analyst

. IEX TotalView- Forecasting, Planning, Scheduling, Performance

Management,

. Adherence, Administrative tasks, such as transferring agents (along

with their schedules, preferences, etc.) between groups using a wide

range of timesaving utilities.

. Cisco Call Manager - monitors real-time behavior

. Reporting; Crystal Reports, Total Recall Reports, Excel, Word and

PowerPoint

. Author professional correspondence with internal and external

customers

. Maintain confidentiality of highly sensitive information

. Provide leadership with detailed analysis and updates of issues

affecting customer experience

. Recommendations to improve processes, data platforms, reporting, and

analytical methods

Enrollment Counselor

. Recruiting

. Marketing sales

. Advising students on admissions and degree completion

. Assisting students with the enrollment process

Bartender/ Server

. Bar Trainer

. New Hire Orientation

. Balance cash receipts

. Meet and greet guests - Customer Service

. Prepare takeout orders

. Take beverage orders from serving staff or directly from

patrons

. Prepare adult beverages

. Order, Inventory requisition liquors and supplies

Employment History

. Verizon Wireless, Resource Management Analyst

05/2006 to 08/2009

. University of Phoenix, Enrollment Counselor

09/2005 to 05/2006

. Red Lobster, Bartender, Server, Hostess

04/2000 to 08/2005

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