Customer Service Administrative Assistant

Experience

S K Movement/Lead Ambassador May ***7/Sept 2009

Screened and clear an average of 100 phone calls daily on multi-line phone

system

Involved in the marketing and promotion of fitness studio

Offered classes via phone and in-person to current and potential students

on a daily basis

Delivered excellent customer service to studio staff, students and

potential students, as well as providing problem resolution when needed

Managed 10 Ambassadors (4 full-time and 6 part-time Front Desk employees)

Made sure all Front Desk processes and procedures were followed, ran

smoothly and efficiently

Responsible for creating staff schedules, leading training sessions and

meetings for all front desk staff;

Responsible for the collection of studio class fees on a weekly basis for

300+ students

Coordinate, schedule and book private studio classes and parties

Various task and duties as assigned by studio manager.

The Waterhill Company/Receptionist March 2006/July 2008

Received, screened and cleared an average of 350+ phone calls daily on a

multi-line phone system with 34 extensions

Created and maintained a database in Excel for the Warranty Division used

to track all warranty and repair issues related to Homeowners

Greeted clients and vendors upon arrival

Streamlined and managed customer service reports

Maintained company calendar

Responsible for conference room scheduling and set up

Managed overnight mail accounts and distribution of mail

Preformed administrative overflow as needed and acted as gate keeper for

company principals while cultivating relationships with frequent callers

High Island Health/Admin Assistant March 2005/March

2006

Administrative Assistant

Received, screened and cleared an average of 100 phone calls daily on a

multi-line phone system with 12 extensions; Greeted clients and vendors

upon arrival, answered both vendor and consumer e-mails

Managed client base of 20 wholesale customers; Wrote procedural handbook;

Maintained company calendar, arranged trade show bookings and made all

company travel arrangements; Ordered office supplies, distributed mail and

responsible for internet research for both marketing and educational

First International Oil Corporation June 1999/July

2004

Administrative Assistant & Receptionist

Received, screened and cleared an average of 20 phone calls daily on a

multi-line phone system with 24 extensions

Greeted clients in a professional manner

Responsible for ordering office supplies, conference room set-up and break-

down

Assisted accounting department with overflow tasks and served as office

Internet researcher

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