Customer Service Administrative Assistant

Objective:

Administrative Assistant / Customer Service / Office Support

Highlights

V Extensive customer service and clerical experience in a fast paced

environment with a comprehensive knowledge in call center

procedures,

V Able to communicate effectively with strong customer service skills

in a fast paced environment

V Business writing etiquette and knowledge of Microsoft Office

applications (Word/Excel/Outlook).

V 50-60 WPM

V Ability to handle patient phone calls with patience, tact and

discretion

Experience

Ability Answering Service 10/2000 - 05/2010

Administrative Assistant / Assitant Office Manager ($17.05ph)

Human Resource and Payroll including but not limited to scheduling,

attendance records, time cards, and levies. Assisted with training

techniques and emphasized procedures. Solely handled after hours on

call for customer emergencies and staffing. A/R, daily intake of mail,

daily deposits and bank runs, handled petty cash, posted payments to

proper accounts, aging and collections. Daily customer service

following up on rates and services, preparing customer subscriber

agreements via fax, email, and walk-in customers. Billing/Data Entry

preparing data using CSV format and spreadsheets, reconciled invoices,

reconciled credit card charge backs, merchant services and credit card

terminal, establishing databases for billing, account activity and

mail merges; invoicing via websites and uploading images, scanning

documents using Adobe. Entering client data into Startel platform,

assisting IT related issues not limited to networking, installing new

software at work stations, handled all service related issues that

involved interruptions with T1's and PRI's. Composed correspondence

for potential customers and current clients, maintained supervisors

schedule for meetings, etc. Held department meetings taking minuets

and distributing meeting material. Attended out of state business

conference representing the company and small claims actions.

Experience in the medical field answering phones, setting appointments

and handling patient's questions and/or complaints. Also worked with

outside programmers to upgrade and problem solve various development

issues.

Total involvement with all aspects of customer service including, but not

limited to: resolving discrepancies, answering client questions,

interfacing with management, tech support, sales staff, and telephone

operators to implement new call center technologies.

Kern Apartments 2005-current (as needed basis)

Office Assistant

Providing potential tenants with application process, assisting

current tenants with tenants with maintenance and emergency issues,

relaying emergencies to proper vender, submitting work orders, and

messages via email and phone.

Referances

Hope Cohen, Kern Apartment, 661-***-****, ****@**************.***

Donna Chaffee, Ability Answering Service, 661-***-****,

******@*********.***

Jonell Dutra, Ability Answering Service, 209-***-****,

******@****************.***

Marsha Charles, Kern County Sheriff, 661-***-**** or 661-***-****,

********@***********.***

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