Project Manager Customer Service

Edward Gardner, MBA

**** ******* ** **

Atlanta, GA 30331

Cell: 678-***-****

Email: ****************@*******.***

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Summary: Outstanding project management skills, excellent ability to

identify strategic opportunities and solutions, proactively manage project

budget scope and schedule, organized professional seeking a project

management position that will utilize my experience and knowledge in

driving projects to completion.

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SKILLS

Software: SharePoint, MS Visio, MS Office Suite 2007, MS Project, Nikku

O/S: Windows XP, Windows 2000, Windows NT

Database: MS Access, Crystal Reporting, SQL

Project Management/Methodologies: Project Management Body of Knowledge

(PMBOK)

Trainings/Certifications: Data Analysis, Graduate Certificate in Project

Management, Process Mapping, Agile Project Management, Resource Leveling,

Program Management, Customer Service, Presentations, Process Flow, Project

Change Management

PROFESSIONAL EXPERIENCE

Business Manager

HLB Investments

May 2007 to December 2009

. Coordinated management activities of various projects created and

executed project work plans and managed work crew

. Created process flow and organization chart using Visio

. Negotiated and facilitated contract administration

. Developed credibility, established relationship, and communicated with

clients at various levels

. Helped clients determine the value of investment properties and

develop strategic investment plan

. Implemented project management disciplines in the areas of

scheduling, communication management, cost management and procurement

. Developed marketing material and launch social websites

. Manage day-to-day operations associated with contracts procurement

and executing project activities

Integration Project Manager Consultant

Uni-code

May 2006 to December 2008

. Direct a team of ten developers to create web-base applications

. Represented external customers' interests during the project life

cycle

. Engaged multiple contacts and SMEs in order to execute project

objectives

. Provide training to clients in the use of new system and applications

. Provided client support and technical issue resolution for web base

application

. Conducted post-project lessons-learned review with findings from which

decreased cost over-runs by 25%

. Advise management of potential impacts of the project on such areas as

customer service, organization, staffing, processes, and budget and

assure smooth functioning of newly implemented systems .

Project Manager/Consultant Contractor

Accenture/AT&T/Bellsouth

September 2005 to May 2006

. Procurement responsibilities include: negotiating, revising and

approving Statements of Work from vendors and communicating to the

business leaders such proposals and SOW.

. Managed request by request work delivery for messaging systems,

MORRIS/OSR/START

. Ensured that all requirements, project plans, and changes to

commitment are communicated to all affected team members

. Engaged multiple contacts and SMEs in order to execute project

objectives

. Managed relationships and coordinate work between different teams at

different locations

. Assess, manage, and monitor project-level risks and create mitigation

plans

. Created and executed project work plans and revises as appropriate to

meet changing needs and requirements

. Manages day-to-day operational aspects of project and scope

. Report project weekly status reports to senior management

. Document risks, issues and change request by utilizing SharePoint

. Managed interdependencies with other project groups

Software Development-Project Manager

Tran Dot COM Solutions

June 2002 to September 2005

. Managed Software Development and System Integration projects with an

average project budget savings of 15% under estimate and ahead of

schedule

. Drove the Release Management and Change Management process

. Provide production support and technical issue resolution for XML

based lead system that integrates with 3rd party applications and

marketing web sites

. Developed integrated project plans, implementation schedules, and cost

estimates for major, long-term projects.

. Engaged multiple contacts and SMEs in order to execute project

objectives

. Prepared and managed budgets and performed periodic cost and

productivity analyses

. Determined time frame, funding limitations, staffing requirements and

resources during each phases of the project

. Advise management of potential impacts of the project on such areas

as customer service, organization, staffing, processes, and budget and

assure smooth functioning of newly implemented systems

. Managed multiple projects simultaneously with minimal supervision

. Facilitated weekly sessions and unit meetings to assess progress and

resolve problems

. Prepared and presented project updates to senior management

. Represented external customers' interests during the planning, design,

and project execution

. Provided strategic, expert advice and consultation on the design and

implementation of effective administrative and business processes

across the Company

EDUCATION

Keller Graduate School of Management Atlanta, GA -Masters of Business

Administration, June 2004

Keller Graduate School of Management Atlanta, GA -Graduate Certificate in

Project Management, June 2003

University of Central Florida Orlando, FL-Bachelor of Arts. Psychology,

December 2001 [pic]

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