Customer Service Supervisor
Resume:
Connie Poindexter
Pfafftown, NC 27040
General Summary
** ***** ** ************* ********** in a variety of work environments . I
am an energetic, self-motivated, business oriented professional, with a
performance record of achievements. With a certification as a team leader
and supervisor that allows me to gain knowledge in management,
interpersonal and communication skills that position me to contribute to
the profitability of my employers.
WORK HISTORY:
HARDLAND CLARKE High
Point, NC 12/09-5/2010
Expedited Delivery Processor
Pulls boxed order from conveyor
Match multiple quantity orders
Scans boxed order on either UPS or USPS
Prints out labels from computer
Matches printout label to boxed label to ensure
correctness
Audits the box and scale for accuracy every hour
Places labeled box onto pallet
Once pallet is full moves pallet to staging area
for outgoing distribution
Processes International mail and completes all
necessary paperwork associated
with International mail
Ordering mailroom supplies
Manages daily report for UPS
KIOTI TRACTOR
Wendell, NC 6/07-10/09
Warehouse and distribution activities including
order pulling, packing, shipping using
UPS and FED-EX receiving inbound materials, and
inventory/cycle counting.
Hand held radio beacon, scanners
Forklift Operator
KELLY SERVICES (GLAXOSMITHKLINE) Zebulon NC
3/07-6/07
. Operating Case Labeler Machine
. Inspecting the cases and the labels
. Pulling samples for lab testing
Perform machine challenges
AW North Carolina Durham NC 1/01-9/06
. Trained on automated broaching, welding, CNC lathe, grinding
equipment used for making transmission
. Developed Kaizen ideas and present to the continuous
improvement department
. Complete reports used to measure daily production against
goals
. Wrote some SOP's and performed CMK/CPK trails for 52 machines
on new project line
. Can read blueprints
. Daily reports on quality, scrap, and productivity
. Competent and tolerances
. Use calipers and micrometers to measure parts
.
Forklift Operator
.
SLI Lighting Solution Clayton NC 4/00-
1/01
Customer Service Dispatcher
. Setup and handled work orders for 130 technicians
. Extensive work with Excel and Word on service orders and
reports
. Managed and maintained customer service files
. Compiled and provided weekly/monthly reports for customers
RJ Reynolds (Packaging Division) Winston Salem NC 11/99-4/2000
Material Handler
. Used cleaning acids for ink drum cleansing
. Licensed forklift operator
. Worked in cross functional team environment
Artistree Art Frame and Design Winston Salem NC 5/98-
11/99
Supervisor / Material handler
. Production work including shipping, receiving, inspection of
picture frames
. Handled UPS shipping requirements
. Crossed trained on 90% of production jobs before accepting
supervisor position
. Supervised 18 employees in final inspection and customer
service areas
. Promoted to Floor Supervisor responsible for 75 employees
within 5 months of becoming Supervisor
. Developed problem solving skills for handling employees and
production issues
Ellison Window and Doors Winston Salem NC 4/90-4/98
Supervisor / Assembler
. Learn all assembly operations of thermopane insulated windows
. Promote to Supervisor through hard work and dedication
. Wrote standard operating procedures (SOP's)
. Met goals for inventory control and scrap reduction
. Worked in cross functional team environment
. Responsible for 53 employees
Taylor Brothers Tobacco Company Winston Salem NC 5/84-
8/88
Packer
. Inspect decorative chewing tobacco pouches
. Maintain production daily quotas
. Pack product that came down on a conveyer system
EDUCATION
1979-1982 North Stokes High School
TRAINING/ Classes
Supervisory, Excel, Word, Interpersonal, Harassment, SPC, Forklift,
Kaizen,
Foreign language, Kan-Ban
REFERENCES
Furnished upon request
Contact this candidate